Extended Stay America Select Suites - Detroit - Sterling Heights

Business response:

Thank you for your review. We sincerely apologize for the unfortunate incident that occurred while you were here. Please know we do not like to inconvenience our guests by shutting off the water and electricity to the entire hotel for any length of time, but this was an emergency situation we could not anticipate, nor could we delay. Your feedback will help us tackle such situations more diligently. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Coronda, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Cassandra, thank you for being our guest. We apologize for the smoke smell you experienced and for the cleanliness issues you encountered while you were here. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We have also discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We would like to regain your trust and hope you will give us that chance in the fut... read more

Business response:

Thank you for choosing our hotel for your stay. We're disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for taking the time to voice your concerns. We are sorry that you experienced vandalism to your property during your stay with us. We understand the frustration and financial burden of costly vehicle repairs. We take the safety and security of our guests and their property very seriously. Our management team has been working to prevent future incidents of this nature. Thank you again for being our guest, and we hope you will give us another chance to make a better impression in the future. ... read more

Business response:

Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the lack of attentive service. Your feedback will be shared with our team to prevent such mistakes going forward. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience. Sincerely, Hotel Management 

Business response:

Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bett... read more

Business response:

Toni, thank you for your candid review. We are happy to know that you liked our friendly staff, but we are sorry for the cleanliness issues you encountered. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thanks again for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management