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Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sheets in the first room that they give us had yellow stains and were dirty. The pillows had a sweating 😓 smell from previous people. You enter the room and it the smell comes in your face right away . Disappointed .
Business response:
Thank you for taking the time to share your feedback. We apologize for the cleanliness issues you faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
The front desk personel were rude especially when I was checking out.
Business response:
Thank you for reviewing your experience at our hotel. We apologize for the issues you encountered at our front desk. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
I was put in a room that had a terribly strong odor of disinfectant. I don’t know what it was trying to cover up but the carpeting was even wet from it. My eyes were watering the whole night. The next morning they were able to move me into another room. It was fine. There were no printers to print my boarding pass....
Business response:
Thank you for taking the time to review our hotel. We apologize for the odor issues you encountered and regret the inconvenience caused. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
My husband and I stayed at this hotel because it was close to the venue for a concert we attended and it was affordable. Unfortunately, the room was dirty, uncomfortable bed, and granola bars were the only option for breakfast. Luckily it was just one night!!! We will not pick this place again for future stays in Sterling Heights for concerts
Business response:
Thank you for choosing to stay at our hotel for your visit to a concert. We apologize for the issues you and your husband faced in your room. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Also, your comments have been shared with the entire team to ensure we meet the high standards you expect from our brand every single stay. Thank you again, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
No coffee, front door was broken and just lying outside
Business response:
Thank you for evaluating your stay. We apologize for the maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with the concerned team, and we're working with them to fix the problem you mentioned. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 3.4 star rating with 1,201 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.