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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Words cannot express how horrible these rooms are... Checked in to my room and promptly checked out and told the service counter that I was not going to stay at their establishment. They obviously have people making this a permanent residence. I was approached by a young man who asked if I had anything for sale because his contacted hadn't arrived and he said no one would stay there if they weren't selling. Make of that what you will. I was told by the service desk to contact management in the morning to get a refund. The ma... read more
Business response:
Sergio, thank you for your review. We are sorry you were disappointed with your suite and regret the inconvenience caused. Your feedback will be shared with our front desk staff to make sure we are consistent with our service delivery. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Duty and so old inside the rooms and bathrooms, a lot trash and the hallways
Business response:
On behalf of our entire team, we would like to offer our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly and have addressed this issue with the housekeeping department to see where steps were missed so that this does not happen again. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Sade, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Maranda, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
This hotel needs a thorough remodeling and deep cleaning. My room had a very strong odor of cigarette smoke (even though it was a non-smoking room), the carpet had stains in it, and the fixtures in the kitchen and bathroom were pretty worn. The exterior of the property has garbage and other debris stains throughout the entire grounds and even though it is is a very good geographical part of town - I was concerned about my safety while being there. The Manager (Monica, I believe was her name) was incredibly pleasant and even ... read more
Business response:
Elizabeth, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We hope to host you again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Place was completely nasty. Holes in the walls. Sidewalks looks like they havent been pressure wash since it was built. Needs new furniture all the furniture was damage. No globe on light fixtures. Overall one of the nastiest places i have ever been to. This location is no comparison with the others.
Business response:
Thank you for being our guest. We are sorry to read that our facility fell short of your expectations. We have shared your comments with the appropriate individuals for future renovations. We regret the inconvenience caused, and we hope you will consider coming back so we can make your next visit pleasant in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.