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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Might sleep in car next time The only thing positive was that they didn’t make us rebook since we didn’t get there until 2am due to flight delays and closed roads due to construction.
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Check in was a breeze. That’s the good part of this story. Our stay was for 2 nights and I thought I knew what I was getting into as we had stayed there before. Turns out it was a different location separated by a few miles. Climbing the exterior stairs I’m disheartened by the cobwebs but hey, that’s outside, right? Finally we open the room door and a funk/must greets us. So sometimes rooms don’t smell right at first but the AC will fix it. Okay, now the AC is pumping and I have to run to the ladies. But. What. Is. That. Sme... read more
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered, which resulted in a disappointing stay while you were here to attend a funeral. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, ... read more
Worst place ever Rooms have roaches in it no trashcans in room and rooms not clean very disappointed in this place room should of been cheaper I would like my money back
Business response:
Jason, thank you for the feedback regarding your stay in our hotel. We are sorry for the cleanliness issues and the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced, and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Need to do better Didn't have my room and was already charged for it. The room I was given had roaches every where and the beds had stains.
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. We are also sorry for the roach you saw. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please revisit us so we can make it up to you. Thank you for being our guest. We ... read more
Gross The location was a little creepy but there was a shopping center near by. I wouldn't go out at night though. The room was gross. It smelled very heavily of smoke, everything was run down and dilapidated and not cleaned well. You could see dust on things and the bathroom sink was dirty, the tub was stained and broken- I couldn't get the faucet to stop running while I was trying to shower so water was filling the tub while the shower was running. I was only there for 1night and I left 2 hours before I needed to just to g... read more
Business response:
Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves by h... read more
Worst hotel ever My stay at extended America was the worst hotel I ever stayed at. First after I got checked in I get to the room open the door and it smelled like someone had been in there smoking all day when it was suppose to be a non smoking room. No bath clothes had to take a shower with a hand towel.police was their half of the night. This was not a good hotel to stay in for me. I wish I could get refunded..I will not be staying at this hotel anymore.
Business response:
Thank you for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issues you had in your room. Your feedback is discussed with the appropriate team in an effort to ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Drug deals outside, fight in parking lot. The rooms are okay, but not for an extended stay
Business response:
Dear Daniela, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Terrible hotel This is the absolute worst hotel I've ever stayed in and I travel quite often. Very dirty and the furniture was falling apart. When I walked in I was very afraid to stay the night. I stayed out all night so I wouldn't have to go back and when I did I could not sleep because I was so uncomfortable and scared to sleep in this hotel.
Business response:
Laquetta, please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope you will provide us the opportunity to make it up to you on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.