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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lo peor de lo peor!! La peor experiencia de nuestras vida, malísima la atención, las habitaciones sucias, con olor, toallas viejas y rotas, no se lo recomiendo a nadie
Business response:
Sandra, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness and maintenance are the top priorities to all of our employees, and we do not take such issues lightly.We will address this matter with our associates to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Nasty dirty!!!!!!!! The hotel was nasty inside and out!! I didn’t take many pics but there was trash outside everywhere and the carpet was stained in the room. Plunger!!! Was in the bathroom??? Gross!! No trash can in the bathroom which was odd. The room stunk too. No ice machine
Business response:
Monika, thank you for your stay and for your detailed review. We regret that our housekeeping staff overlooked some areas and that your suite was not cleaned to perfection upon your arrival. We will speak with our team to make sure we are following certain procedures so that this unfortunate situation does not happen again. We appreciate your business and hope that you will stay with us again the next time you visit the area. Sincerely, Hotel Management
Very very dirty, the place was just not clean enough and staff is really bad and don’t know what they doing
Business response:
Thank you for sharing about your recent stay with us. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, so we are working with our housekeeping to see where we dropped the ball. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Unwanted Guest The location is convenient to shopping centers, outside keep well. The room had roaches, trash under the bed, broken fixtures. The check in process was unpleasant, including the staff . I will not stay here again when in town nor recommend.
Business response:
Please accept my apologies for the experience you shared in your feedback. We regret your disappointment with the housekeeping and maintenance issues you encountered in your room. Also, we are sorry that the service provided by our staff was not of your expectations. We will discuss your feedback with the appropriate individuals to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
PROPERTY IS OLD!!! Has not been updated in years! Sheets had stains all over them, including OLD BLOOD STAINS! A/C barely worked, Shower was old, broken, set on one hard stream! JUST BARELY HABITABLE ROOM IN A PINCH!
Business response:
Please accept our sincere apology for the difficulties you encountered with your rooms. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Waste of money This was nasty dirty hotel. Not at all as there review stated online. Bed were dirty in both room sheets were not clean
Business response:
Please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we are sorry this was not in your case. We hope you will afford us an opportunity to redee... read more
Deplorable place. Looks like some of the guests are on government subsidies as they show up with luggage in trash bags and dirty attires. No services or amenities as advertised; no room service. The list is very long. Do yourself a favor and do not check-in in hell.
Business response:
Thank you for staying at our hotel. We are sorry for the inconvenience caused due to the other guests on the property and regret the problems you encountered. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I would never stay at this hotel again. I travel back and fourth between Charlotte and Chapel hill and this hotel was not clean, the services was horrible, the breakfast was not looking pleasing to taste. Need renovation, new staff, the bug guy to come and check the hotel out. WILL NEVER COME BACK OR RECOMMEND
Business response:
Thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.