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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dirty it was not nice dirty smelly carpet not clean parking was not clean cigarates every where. fithy places
Business response:
Pamela, thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will consider a future stay as we would welcome the... read more
I give you a 3 stars Sink was stopped up floor was dirty an sticky
Business response:
Robert, thank you for staying at our hotel. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The dead bugs in bathroom and in the cabinet's was unique . There was still trash in the trash can in the room.
Business response:
Curtis, thank you for reviewing our hotel. We apologize for the cleanliness issues you encountered and regret the inconvenience it caused. Your feedback is of utmost importance, so it has been discussed with our housekeeping team in an effort to improve our service levels moving forward. Also, we have alerted our pest control provider to ensure procedures are being followed to prevent any future infestation. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Disgusting , dirty, nasty, gross, horrible. Worst, filthy,
Business response:
Thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will consider a future stay as we would welcome the opportu... read more
This hotel sucks My reserved room for smokeing had not been cleaned from previous. So was given a no smoking room. My first night my room was rented to someone else that walked in on me while I was sleep. Than I was woke up by desk clerk asking who I was. Than I was awoke by someone in a car playing there music after 30 minutes I went out and talked him in to turning music down. When I tried to return to room My key didn't work had to get reprogrammed. On second day when getting back to room after 14 hrs shift at work. Had t... read more
Business response:
William, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that your experience with us was disappointing. We have shared your feedback with the appropriate department heads, and steps have already been taken to ensure these mistakes are not repeated in the future. Please know, we follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and tr... read more
The first room I received was dirty and looked abandon. The desk clerk was rude and had an attitude.
Business response:
Thank you for evaluating your recent stay with us. We do apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We also apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope yo... read more
Horrible This hotel is not a place that I would EVER choose to stay at again. Extended Stay needs to seriously look at either closing or totally remodeling this hotel. I arrived, and found the FIRST room that they gave me to not have been cleaned, the second room smelled like cigarette smoke ( NON SMOKING ROOM), and the third was at well I guess clean to their standards. The overall experience was NOT good. I ended up staying at another hotel.
Business response:
Thank you for choosing our hotel for your visit. We were disheartened to see your review, and we sincerely apologize for not living up to your expectations. We are sorry for the cleanliness issuers you faced. Your feedback will be shared with our housekeeping team to ensure it is not repeated. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.