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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reserved room with 2 twin beds. Arrived at 8 and was told only remaining room was run down but i could look at it first. It was run down. A bit horror movie-esque run down. So requested another room. Had 1 bed on the 2rd floor. Elevator was dirty. Hallway was dirty. 2nd room was obly marginally less run down thab the first eoom. Still horror movie eque.
Business response:
Thank you for being our guest. We sincerely apologize that your room fell short of your standards. Your feedback with regard to the condition of your initial room and the cleanliness issues will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Not a suggested stop by far! Room are very dirty, broken door, smells like weed everywhere. You can hear familys yelling in rooms. Escorts are walking all over the place, Police were always there....need I say more?
Business response:
Dear Henry, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
I like the price My room smelt of smoke and other?? The carpet was un vacuumed in the morning after the shower I had crumbs on my feet. The bathroom has mold on the ceiling and just not clean
Business response:
We would like to offer our sincere apologies for the cleanliness issue. Your feedback is important, so we have discussed it with our housekeeping team ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you a better stay on a future date. Sincerely, Hotel Management
Room Availability needs addressing. Night clerks They did not have the room I had prepaid. Had to turn around and pay an additional 94.23 to get a room at another hotel. Hard to rate a hotel with anything good since gave your room away. Still no credit back.
Business response:
Dear Gregory, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Horrible The room was filthy so they moved me to another room to accommodate me which I appreciate but that room wasn’t any better than the first one, then Whenever I asked for towels they kept saying they need to wash some so I had to dry off with my shirt for 2 days...overall the place was not clean and I would not stay there again.
Business response:
Gabrielle, thank you for choosing us for your recent stay. We are disappointed to see that your feedback referenced the description of our hotel as filthy. We are sorry for the issues with your suite and for the service issues you encountered. We are concerned about your experience and have immediately brought this to the attention of our appropriate teams for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
Frustrating I never stayed at this local. But still the location charged my card. Frustrating
Business response:
Dear Jack, We are sorry to learn you were unable to come to visit us and for any issues, you have experienced with your reservations. Please reach out to the booking agent used to take a closer look at your cancellation policy. Thank you for reaching out to us and we hope to welcome you to our hotel for any future travels to the area. Sincerely, Hotel Management
Mauvaises odeurs dans les chambres, un mélange de tabac froid et de renfermé. Moquette très sale. Le reste était OK sans plus
Business response:
Thank you for your feedback. We apologize for the odor you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management
Cochino Lo mas orrible un hotel muy sucio y no asen linpiesa eso es un asco
Business response:
Gerardo, we are sorry for the disappointing stay you had with us and regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.