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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth it - pass it up. Room smelled, hole in the shower, only ONE PILLOW per bed, hard bed, loud. $ 102 for a Terrible room
Business response:
Brooke, we are sorry our accommodations were not in ideal conditions and we can understand the disappointment that inflicted. Thank you for bringing this to our attention, and we are working with the appropriate individuals to take corrective measures. Please consider coming again so we can serve you better. Sincerely, Hotel Management
Don't stay here! I hated it. Horrible. The area all around the hotel is filled with vagrants and loud people (lots of cigarette smoke and vulgar language). The room is so basic it reminds me of the hotel where Dr. King was shot (like going back in time). Room had no hangers, only one towel (wash cloth), no extra roll of toilet paper, and felt very unsafe. Late check in was difficult because the lobby door was locked (fortunately he let me in). The front desk person was nice, even gave me the missing towels, but had no respon... read more
Business response:
Thank you for sharing your feedback online. Although you liked our courteous associate at the front desk, we are sorry you were not happy with our location. It was disappointing to read that you did not like your room, and we are sorry for it. Your feedback regarding the age of your room will be discussed with the appropriate individuals in an effort to improve our future guests’ experiences. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other things, bu... read more
The room smelled awful. The shower curtain rod was about to fall down and no toilet paper holder.
Business response:
Thank you for choosing our hotel. We are sorry for the disappointing stay you had and regret the odor you encountered in your room. We have taken note of your feedback and have shared it with the appropriate team so that we can improve our service and facilities going forward. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
It was like a low rent government housing project.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
WORST HOTEL EVER!!! It was a NIGHTMARE! I paid for a non smoking room and as soon I went into my room it smelled like straight up cigarettes. There was bed stains on the mattress. The refrigerator was dirty and had stains on it as well. The whole kitchen it self was a mess. The bathroom was worse, my toilet didn’t work there was a bloody napkin in the corner of the floor. There was two bugs on the ceiling. The whole hotel it sel was a disgrace. WORST HOTEL EVER!!!! The front desk smelled like straight up bleach... I didn’t l... read more
Business response:
Jasmine, thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.