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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not wish this motel on my worst enemy. I was terrified the entire time.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Durham NC hotel It was literally the worst hotel i have ever stayed in - the lock on the door was not fully functional and i was worried about safety for my family, the carpet was dirty, there were fist holes in the wall, the refrigerator didn't work and was very dirty on the outside, there was no ice machine on the property. We were glad to get there at 10pm and leave by 6am.
Business response:
We sincerely apologize for the difficulties you had when staying here. We want all our guests to have a pleasant stay and leave us satisfied and well-rested, but we regret that this wasn’t your experience. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Near shopping area and restaurants and easy access to highways
Business response:
We appreciate you choosing our hotel. Although you liked our convenient location and that you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Warning: Do not stay here I could not believe the terrible condition of the room. They had a sanitation grade of 86 which seems extremely generous. There was a hole in the wall of the shower. The bathroom was not clean. The room smelled like someone had been smoking and tried to cover it with air freshner. There was a hole in the mattress. And the "leather" chair next to the bed a drip stains all over the sides. I did not stay there. I told the front desk there was no way I could sleep in that room and I left.
Business response:
We sincerely apologize for the difficulties you had at the time of your check-in. We want all our guests to have a pleasant stay and leave us satisfied and well-rested, but we regret that this wasn’t your experience. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.