Extended Stay America Select Suites - Durham - University

Anonymous 

on Expedia

5 years ago

Call before you pay When we got there at 6pm the man at the front desk said the rooms wasn’t clean and won’t be until the next day so I called Hotels.com to see what was going on and The representative I had on the phone book me another hotel but that hotel was worse than this one 

Tee 

on Expedia

5 years ago

The room had a mr⁵The shower curtain was flithy and had mold on it. The bottom of the toilet was dirty. The phone in the room was filthy with old ashes on it and it wasnt able to be used. Also, there were ashes all over the AC unit. I didnt even stay the night, checked out early. I really would like a refund because I wont back. 

Nicole 

on Expedia

5 years ago

We checked in and had to leave shortly after, facilities were depolorable, our room hadnt been cleaned. The whole building looks unkept and decrepit. We were given another room and when we got in the bathroom faucet didn't work and tap fell off and the lights next to the beds didnt work. There were holes in walls and ruat all over the bottom of thw fridge. We ended up leaving and looked for another hotel in the area. 

Jeffrey 

on Expedia

5 years ago

I WOULD NEVER GO BACK TO THIS HOTEL , unclean 

Slim 

on Expedia

5 years ago

I like the size of the room. The office staff needs customer service improvements. They also needs to do better with the house keeping. I stayed in the hotel for weeks now and only seen a house keeper when I had to constantly ask for linen. I had to clean my room on my own. 

Anonymous 

on Expedia

5 years ago

Stay away Upon arrival, the hotel lobby was pitch black and the attendant had to take 5 minutes to turn on the lights and open the door. I was greeted by overwhelming smell of weed and the attendants boyfriend. To spite this, she informed me the hotel was sold out since 8 pm. My reservation was made 12 hours prior to this and they sold the room to someone else after it was prepaid. A second guest showed up during this discussion and they had done the same to him as well. Absolutely ridiculous. 

cassie 

on Expedia

5 years ago

Not good The room is in poor condition. The furniture is old and damaged. There are no dishes or pots and pans in the kitchenette. No coffee maker either. You have to contact the front desk to get those items. The phone in the room does not work. There is no shower curtain and we had barely any toilet paper. The toilet seat is held on by one bolt and the toilet is stained inside. When I called the front desk from my cell phone to ask for toilet paper they told me I had to come get it. The television has a small amount of cha... read more