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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again. Very very filthy!
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope you will consider and us a chance to make it up to you in the future. Sincerely, Hotel Management
No thank you Sorry but wont be booking here anymore. Dirty stairwell with trash collected on the steps, room permeated with smoke smell, burn holes on the comforter, 2 flat pillows, curtains held together with paper clips, no toilet paper, one hand towel in the bathroom, very old, dirty and loud fridge. Only good thing in the room was the tv was updated.
Business response:
Thank you for sharing your recent review. We would like to apologize for the cleanliness issue you encountered during your stay. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We understand how frustrating the issues with your guest suite were and that there were burns on the comforter. Thank you again for bringing this to our attention. Also, your comments regarding the pillows and other in-room amenities have been shared with our leadership team so that they can take... read more
BUGS BUGS BUGS We had to kill a minimum of five bugs before we could even sleep. Paint was peeling off the walls and the bed was hard as a rock.
Business response:
Andrew, thank you for the review of your stay. We are sorry for the disappointment you had with the rooms and the beds. We will share your concerns with the appropriate team to ensure a better experience going forward. We have informed our pest control provider regarding the insects and are working to ensure procedures are being followed to prevent such problems in the future. Thank you again, and we hope to have the chance to serve you better on your next visit. Sincerely, Hotel Management
many children outside and many people drinking beer and the children are ignoring all the smoke from the cigars
Business response:
Thank you for staying with us. We are sorry for the unfortunate incident you mentioned and regret the inconvenience it caused. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
1 word, terrible, bugs in the fridge, bugs in the bathroom, AC didn’t work. They moved me to a different room and the same thing. I read these same bad reviews and thought eh can’t be too bad. Don’t take the chance, pay more and stay somewhere else.
Call before you pay When we got there at 6pm the man at the front desk said the rooms wasn’t clean and won’t be until the next day so I called Hotels.com to see what was going on and The representative I had on the phone book me another hotel but that hotel was worse than this one
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.