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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again The room had a slight odor but nothing over powering. The tv was very small and the dresser that it sat on was very old and falling apart. Tried to call the front desk but the phone was broken. Just overall a great hotel brand but that property needs some serious renovation. Couldn’t take a shower because the tub was dirty and very nasty looking.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Your feedback has been shared with every department involved so that we can improve our service and facilities moving forward. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Good location. Good Price. No breakfast. Carpet are smelling. No amenities.
Business response:
Thank you for staying at our hotel. We are pleased to know you liked our location and found us to be a good value. However, we are sorry for the odor issue you encountered and regret the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Also, your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay so that we can provide you with a much better stay. Sincerely, H... read more
Receptionist was crazy, think she was high. Smelled like someone had been chain smoking for days in the room prior, even though there were tons of signs indicating it was a no smoking room. Bathroom floor was sticky. Bathroom mirror was covered in toothpaste spit. Bedsheets felt like cheap shower curtains. Didn’t feel safe here either.
Business response:
Please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we are sorry this was not in your case. We hope you will afford us an opportunity to redee... read more
The check in was okay. They were checking mail and talking with others while checking me in. When I got to the room, there was not tissue in the bathroom and the door was already open.
Business response:
Chaka, thank you for the feedback. We are sorry for the front desk service issue you encountered upon arrival and regret your stay was not a pleasant one. We hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Management
Worst hotel experience ever!!!! Horrible experience not what the website portrayed unsafe ares welfare type hotel loud long term guests disgusting room not even I have pictures to prove it rude check in was put in room 327 not eve told where to go climbed 3 flights of stairs to fin out out room was around back at 11 at night after long travel horrible couldn’t sleep felt completely unsafe with my fiancé would have left if not so late. I know I didn’t book the ritz but completely unacceptable
Business response:
Jason, thank you for your review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, andwe assure you we are investigating this issue. Please reach out to our front desk so we can discuss all of the details.We are very sorry this occurred during your stay, andwe look forward to the opportunity to help you out. Sincerely, Hotel Management
Won't repeat this stay The check-in process took forever and the room was disappointing. Bathroom sink constant drip, sign on inside of door about how to deal with mold in the room, it also said furniture was bad and needed to be replaced, there was no comforter (was more like a top sheet), pillows were small and horrible, sink was stained or had crud in it not sure - tried to wipe it but was too grossed out.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
When I first arrived I had to wait to be checked in. The room was dirty, deadbolt bugs in the bathroom, open soap packages in the closet, trash under the beds, stopped up sink, one pillow. I have video to bag it up as well.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.