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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a mr⁵The shower curtain was flithy and had mold on it. The bottom of the toilet was dirty. The phone in the room was filthy with old ashes on it and it wasnt able to be used. Also, there were ashes all over the AC unit. I didnt even stay the night, checked out early. I really would like a refund because I wont back.
We checked in and had to leave shortly after, facilities were depolorable, our room hadnt been cleaned. The whole building looks unkept and decrepit. We were given another room and when we got in the bathroom faucet didn't work and tap fell off and the lights next to the beds didnt work. There were holes in walls and ruat all over the bottom of thw fridge. We ended up leaving and looked for another hotel in the area.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I WOULD NEVER GO BACK TO THIS HOTEL , unclean
Business response:
Jeffrey, thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
I like the size of the room. The office staff needs customer service improvements. They also needs to do better with the house keeping. I stayed in the hotel for weeks now and only seen a house keeper when I had to constantly ask for linen. I had to clean my room on my own.
Business response:
Thank you for sharing your observations with us. We apologize on behalf of our teams regarding your room not being serviced. Your feedback is shared with the housekeeping team to be more diligent moving forward. It was disappointing to know you were not impressed with the service you received. Your concern has been shared with the front office team to improve our service levels going forward. Please consider a return visit to our hotel so that we can enhance our impression on a future date. Sincerely, Hotel Management
Stay away Upon arrival, the hotel lobby was pitch black and the attendant had to take 5 minutes to turn on the lights and open the door. I was greeted by overwhelming smell of weed and the attendants boyfriend. To spite this, she informed me the hotel was sold out since 8 pm. My reservation was made 12 hours prior to this and they sold the room to someone else after it was prepaid. A second guest showed up during this discussion and they had done the same to him as well. Absolutely ridiculous.
Not good The room is in poor condition. The furniture is old and damaged. There are no dishes or pots and pans in the kitchenette. No coffee maker either. You have to contact the front desk to get those items. The phone in the room does not work. There is no shower curtain and we had barely any toilet paper. The toilet seat is held on by one bolt and the toilet is stained inside. When I called the front desk from my cell phone to ask for toilet paper they told me I had to come get it. The television has a small amount of cha... read more
Business response:
Cassie, thank you for choosing to stay at our hotel. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. The dishware for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. We are sorry for thi... read more
My Headboard literally fell off the wall in the bathroom was filthy there were no pillows on the bed or towels and washcloths in the room. Not sure if this was an off line room or not but it was just dirt loose coins in the dresser. I would never book a room at this location ever again room 325 should not be occupied until it has undergone a deep cleaning
Business response:
Thank you for your review. We apologize for the difficulties and the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our entire team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
It was very hot in the room. Even with the AC cranked all the way both me and my boyfriend was sweating and miserable. I'll never stay here again.
Business response:
Thank you for sharing your feedback. Please accept our apologies for the maintenance issue which kept you from having a restful night’s sleep. Your concern for the HVAC unit has been discussed with the appropriate team for review and action. We hope you give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.