This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Disgusting!! There was hair in the shower, no towels, no top sheet, no dishes and it was filthy.
Business response:
Slade, please accept our sincerest apologies for the cleanliness issue you encountered and regret you were unaware of our kitchenware policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests never encounter a similar problem. We hope you will afford us an opportunity to ... read more
Dirty hotel
Business response:
Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
We did a reservation 2 days prior to our arrival and when we got there at 11:30pm after 5 hours drive, they said they were sold out. They didn’t even call to confirm if we are “no show” and canceled the reservation.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Shkeithra, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Most disgusting place I have ever stayed. Went to location we booked and they did not have our room. Offered us a smoking room. They sent us to second location several miles away. We arrived late and went straight to bed. I should have checked room first. Mirrors filthy with stuff smeared on them. One bed smelled of urine which prompted me to look under mattress cover. Giant urine spot, not cleaned just covered with mattress cover. Other bed had dirt and filth under mattress cover. There was a guy in parking lot drugged out ... read more
Business response:
We are terribly sorry about the issues you experienced with your reservation. Also, we are sorry for the issues you had at our sister property. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Dump A true dump. t early due to fear of contamination and illness. Graffiti on the furniture.
Business response:
Thank you very much for staying with us and for writing a review. We apologize for the housekeeping issues you experienced during your stay. We have inspection procedures in place to make sure that this does not happen, so obviously steps were missed. We have shared your comments with our housekeeping department to investigate this issue and make changes so that this does not happen again. Thank you for being our guest and we hope that you will give us a chance to redeem ourselves on a future visit. Sincerely, Hotel Manageme... read more
The bathroom was filthy. When I called the front desk, asking about the WiFi, the receptionist hung up the phone.
Business response:
Thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy." Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you... read more
The bathroom was filthy and when I called the service desk, the person hung up on me.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.