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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a place to stay Worse place ever it was dirty, no pillow, no blanquet and the tv was on when I get to my room like someone was there. The guy at the front desk he even got contact with me just gave me the paperwork and the room key.
Business response:
Thank you for your review. We apologize for the housekeeping and service issues you encountered during your stay. We assure you that we have discussed your feedback with the concerned teams, and we’re taking appropriate measures to fix the issues you mentioned. We hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Business response:
Brian, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
My stay was horrible. There were cigarettes butts on the sink and if smelled like straight smoke and there were “no smoking” ads everywhere. The room was dirty and dusty and on top of everything. I only got 59$ out of my 100$ deposit upfront. The guy said I would get my 100$ back in full.
Business response:
Thank you for posting a review of your stay. We are so sorry for the cleanliness issues you had. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Also, we apologize for the discrepancy with the refund of incidentals. Please feel free to reach out to our front desk and they would be happy to assist you with this situation. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Very dirty I stay there four days I stay there no any room cleaning no Bath room clean no soap all outside Very dirty I am not a recommend to anyone to go to that hotel Very bad dirty hotel
Business response:
Thank you for your review. We apologize for the cleanliness issue you experienced during your stay and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. Also, know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your stay. ... read more
Business response:
Mahmoud, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
No tissue no soap no wash cloths didnt change sheets no dishes to cook no pots nothing it was a waste of money and stay
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Thank you again for staying with us and we hope to welcome you back soon! Sincerely, Hotel Management
I was extremely disappointed in my room and the front desk staff was rude. I wish I could have posted the picture I snapped on my phone to this page. The carpet was torn and tattered and there were drawer faces missing from the cabinets. Don't waste your money ...would NEVER book here again.
Business response:
We are sorry for the issues you encountered in your room and apologize for the behavior of our associate. We can understand your disappointment, and we are sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.