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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I didn’t get to go in my room bc the system was down! Plus my card was charged for that night & I never went to a room
Business response:
Thank you for sharing a review. We are sorry for the issue you encountered and regret the inconvenience caused due to the charges. If it is still unresolved please feel free to reach out to our front desk as our associates will be happy assisting you further. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Pillows missing s, all pots,pans, everything missing, coffee pot. Nothing to cook with, no toilet paper or even the holder in the room. Will never stay again!
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, ... read more
Poor customer service! I arrived late and they tried to charge me twice after I paid through expedia. Went to another extended stay and they helped me right away! Expedia refunded my money due to this hotels poor service. Do Not Go There!
Business response:
Samuel, please accept our sincerest apologies for the service issue you encountered while you were here. We are looking into the matter to see where we can make changes to improve our future guest's experience. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
last min stay It was a last min reservation but I was so uncomfortable in the room and hotel. My charger was stolen even though we had no room service done. The towel holder fell as well. It was just not somewhere I'd stay again. I must say the overnight girl was very nice.
Business response:
Dear Norma, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
After 2 rooms, we left. This was an awful experience. Upon check-in, the man at the front desk did tell us that the space is due for an upgrade shortly, and not to complain about the appearance. However, when we got into our room it was heavily smoke-smelling (booked a non-smoking room), and the smoke dectector was dangling from the ceiling with no battery, and beeping. There was no toilet paper in the bathroom, and not even a toilet paper holder for the roll to go. We picked up the phone to call the office, and the phones w... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
I checked out after seeing the room. It’s was not just really run down but it was dirty, including visible hair on the pullows
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Craig, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.