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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
New staff One you need to Hire Room service staff because be nasty the whole weekend ine of the rm had a dirty diaper under the bed and the bed was made be dirty sheet on the bed
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Once more, we do apologize and hope you will afford us an opportunity to redeem o... read more
Dirty As a approached the first room they assigned to me I noticed the door was opened and the bed had not been made (mind you I didn’t check in until after 10pm). The second room was so dirty, there were no toiletries, there were dead bugs all over and live ones on the towels, the floor looked as if it was never vacuumed, there was mold and hair all in the shower. I will tell everyone and anyone DO NOT STAY AT ANY EDTENDED STAY IN DURHAM NC. I am from Virginia where I absolutely love the extended stay, very new and clean. D... read more
Business response:
Jenasha, thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean & comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence, we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us ... read more
Expedia should not be connected to this place. Room was dirty, run down, and area, people there seemed unsafe.
Business response:
Thank you for staying at our hotel. We are sorry for the cleanliness issue you encountered and truly regret that you did not feel completely secure at times. Please know, we take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
My experience Very dirty and no house keeping
Business response:
Eric, please accept our sincerest apologies as you were unaware of our housekeeping policy and for the cleanliness issue you encountered. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, your feedback will be used as a training tool to improve our service moving forward. Thanks again, and we hope to host you back in the future. Sincerely... read more
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
BBB (Bad breath burgler) NASTY When we got to our room the was about a foot open. We could see someone had been setting on the bed where the pillows were stacked up. Told girlfriend to take stuff back down to go to UNC hospital. Young lady at desk said no one had been in the room. She didn't believe me went to hospital came back and I'm so thankful that I got our stuff out someone come in the room while we were gone and took the toothbrush and toothpaste my girlfriend used prior to going to hospital. Went to the desk the nex... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
The room was not cleaned well. There was no TV remote. Check-in took way to long. Will not stay here again regardless of price.
Business response:
Thank you for posting a review of your stay. We apologize for the service issues you encountered while you were here. Please be assured that we have discussed your feedback with our team, and we're reviewing the situation as a training tool to improve our procedures to ensure this does not happen again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
BEDBUGS Check in was nightmare, literally moved to another hard to find location without directions. Was put on second floor and no elevator. Management totally incompetent. When we found BEDBUGS, we were offered to change rooms and given quarters to do our launder our clothes. Disastrous stay!
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Nikki, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.