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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was nice and tried to help. Cleanliness was epic fail in both rooms, bedding was stained in different shades pink, brown, and had seversl burn holes in comforters. Room looked like people had party and liquids got poured every surface and never washed. The 2 nd room (no fault to staff on duty) smoke detector going off due to needing new battery. Didnt have new battery and maintenance not in.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
not on ur life will I be back says room all guaranteed and paid for and check in between 3pm and 12am.i arrived at after 9pm and was was told that they had no rooms except 1 luckily a man b4 me only had cash they wouldnt except cash and I was forced basically to accept a crappy room that wasnt even what I paid for,there for 3nights never once did housekeeping even knock on my door just walked right on by leaving trash and food cartons laying on balcony for the whole time i was there. honestly feel i was treated in such a way... read more
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
There was a mouse in the room. Didn’t have an ashtray, towels,pillows, blankets, remote, cups, anything. One key worked. There were ppl fighting all night. Loud loud loud. Then the ppl shot twice. It was the worst night ever at a hotel. The girls in the morning I was telling about all this were super rude. More worried about telling each other gossip and about their nails.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Hotel is in horrible condition. I stayed at this hotel for three nights. Not once was the room serviced while I was there. The rooms are very run down. The refrigerator has to be 20+ years old, and only the freezer part worked. I would not take off your shoes in the room. There is trash everywhere on the hotel site. The only good thing I have to say is the outside of the hotel is extremely well lit, and you are just across from lots of shopping, stores, and restaurants. You could even walk if you wanted a long walk.
Business response:
Thank you for the feedback about your stay at our hotel. Although it is good to know you liked our ideal location, we are so sorry for the cleanliness issues you encountered and the inconvenience it caused. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will give us another opportunity, as our entire team would love to show you the great hospitality you deserve. Sincerely, Hotel Management
Poor My experience with this hotel was very upsetting first of all the first room we got had not been clean bath room was nasty table had not been clean smelled of smoke ask for another room we was giving another one the next room was a we better. Not much in that room was no towels or wash cloth a small amount of toilet paper left on roll but no more may stay was awful almost afraid to lay on bed we made the best of it for one bite had I had anymore money would have left. Will never ever stay there again. Matter a fact will... read more
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospit... read more
Room was not availible upon check in need to find another hotel
Business response:
Thank you for your review. We are sorry for not being able to accommodate you this time. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
It was extremly disturbing. To say it made me feel like my skin was crawling is an understatement. Never staying here again!!!
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
No towels in the room, no trash can, bugs in the bathroom
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry ... read more
Ahole staff and shabby interior The hotel was shabby, but not unlivable. The real deal though is that the staff is rude and unprofessional. The hotel charged me for an extra night, for no reason, and even after 6(!) calls, still no manger calling me back and the staff is hostile, telling me that I booked an extra night in their hotel when I was there the night before thanksgiving and definitely NOT THERE FOR THANKSGIVING!
Business response:
Thank you for bringing this to our attention. We take guest feedback very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.