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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was leftover food in the fridge frm previous people. Smh. The floor looked like dirt was just pushed to the edge of the room.
Business response:
We know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Please, be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
I don't know where to begin. ABSOLUTELY HORRIBLE. Rikers Island was cleaner. This was really bad. When I got there I was told to "go check out the room to make sure it is what you booked". That was an alarm of course. The room was bad. But I had travelled from NY to NC that day for my fathers surgery and got in after midnight to the motel. I was exhausted. If I wasn't on E in my car and so tired, I would have left. I stayed both nights I booked because I just had no time to deal with it, and knew I wouldn't be there much exc... read more
Business response:
John, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. In regard to the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed exp... read more
People smoking cigarettes/weed in elevators. Children running around in shopping carts. Someone repairing car axle on property. Carpet in room stunk. Stained blankets. Pee on concrete walkways. Bad experience all round.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
cleanliness was extremely poor. Bath tub drain was clogged by the hairs. I had to clean that up to drain stagnated water from my bath.
Business response:
Sanjeev, thank you for reviewing our hotel. Please accept our apologies for the cleanliness and maintenance issues you experienced in your room. We assure you that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
stay away! horrible! pix shows phone box broken. called. made reservation.. got to hotel after 11pm. no lobby. supposed to call from outside phone. to contact employee. phone was missing. total disaster! dont stay here. nightmare!
Business response:
Thomas, thank you for your review. We sincerely apologize for the difficulties you had at the time of check-in. Please be assured that we have discussed your feedback with the appropriate departments, and we're taking immediate steps to prevent anything like this from happening again. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
It's not a family friendly and the conditions awfu
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
You get what you pay for. Totally awful. Very poor hotel and stay. It was so dirty and awful. I tried to leave but they would not refund me even with my complaints. The room was so dirty and reeked of cigarette. There was a full ash tray, dirty stained walls, and the tv was left on in my room, which told me no one came to clean it from the previous guest. Very upset. Not to mention Wifi didn't work either just to top it off.
Business response:
Elijah, thanks for the feedback. We are sorry for not meeting your expectations for an exceptional stay and apologize for the cleanliness issue you encountered in your room. Your concerns are discussed with our housekeeping team to ensure no guests experience the same moving forward. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Business response:
Thank you for taking the time to rate our hotel. Please accept our apologies for failing to meet your expectations while you were our guest. We hope you will give us an opportunity in the future to provide you with the outstanding stay you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.