Extended Stay America Select Suites - Durham - University

Travis 

on Expedia

6 years ago

Worst hotel experience. My room was not stocked with toilet paper or hand soaps. A large smelly bag of trash was right outside my door for 2 days! Trash from the previous customer was under the bed and cigarette ash was in the bedside drawers. The “non smoking” room reeked of cigarette smoke. 

Maddie 

on Expedia

6 years ago

We arrived late at night and had been told our room would be available for late check-in. Upon arrival we were initially told there were no rooms available. The worker said he could go check, disappeared for a few minutes and came back, magically with a room for us. The room itself smelled like smoke and there were carpet stains, holes in the wall and what looked like tobacco in the toilet. The hotel said there was a small breakfast available, however all they had were a few granola bars and coffee in the lobby. Due to our l... read more

JPW 

on Expedia

6 years ago

The room itself isn't horrible, except that it reeked of stale tobacco smoke. There was no soap in the room, so I had to run out and buy some so that I could shower. The walls are paper thin, so guests get to know a bit about their neighbors. And the poor woman at the front desk had to deal with check-in, guest needs and phone calls (including one that took about 10 minutes as I waited to check in.) I know that check-in time is stated for 3:00 pm, but when I got there at noon, I was curtly reminded of that. I suppose it was ... read more

Anonymous 

on Expedia

6 years ago

Staff was not helpful sns would not make eye contact. There was not a room available when I arrived and I was told I only had a reservation not a room. 

Eddie 

on Expedia

6 years ago

The hotel didn't look like what I saw in the pictures and there was no break fast that we could eat in the morning. There was some false advertising. 

Glen 

on Expedia

6 years ago

I checked in around 10pm and just wanted to shower and get to bed as I had to get up by 5am. I went in to the room and it literally looked like someone was already staying there. The soap was open on the sink with the wrapper next to it. Bed was not made. No bath towels. And the toilet tank top was off and sitting g in the toilet like someone was working in it. I went back to the lobby and was given another room and that room, although a little cleaner, also did not have bath towels. I just showered and used one of my shirts... read more

Juls 

on Expedia

6 years ago

From the time I arrived and got on the elevator the Snell was SO disgusting . I had to hold my breath. The room odor was even worse, it was THE worst . I bought 3 cans of freshener and wall plug ins to mask the smell. As soon as I could book another hotel I moved from there. 

Scott 

on Expedia

6 years ago

Extended Stay Sucks They sold my room after I had paid for it.