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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Crap, real crap. This place sucks. They're not even trying! No towels?!!! Couldn't towels until the morning. Then I had to walk down to get 'em. NEVER serviced the room during my 5 night stay. I had to empty my own trash. Had to walk down to get more liners for trash bucket. Shower had a horrific sound. You deal with it or go dirty. 25% of the available TV channels come in clear. You may have to wiggle the cable. Fridge was stained. No plates or cutlery as promised. Pretty bad.
Business response:
Please accept our sincerest apologies for the issues you encountered during your stay with us and regret that you were unaware of our hotel policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers... read more
Worst hotel I ever stayed in. Very dirty. No cookware in kitchen. No chairs to sit at table to eat. Grab and go breakfast was a laugh. Only thing good was the coffee.
Business response:
Pamela, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Very bad!!!! There was roaches in the bath tub, and no towels, nasty refrigerator on the outside. The room smelled like mildew, the phone nor clock worked no mirror, only basic analog channels, and noisy from the room above. I could not recommend this hotel to anyone.
Business response:
Charles, it is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. Please be assured that we're taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Bad Is bad all dirty i wish give my money back...
Business response:
Thank you for your feedback regarding your stay. Please accept our apologies for the cleanliness issues you experienced in your room. We assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We truly appreciate your feedback and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Avoid if you can ! The room that I had got had not been used in a while and it had lots of dry leaves and empty beer cans lying outside the front door. Room service was horrible. The phone wasn’t working, there was no trash can provided and the microwave glass plate was missing. The receptionist was busy servicing other clients and I had to stand in long queue for each of those requests. I could not sleep well in the night as guests in the adjacent room were partying whole night with loud music and lots of alcohol.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking necessary steps to ensure future guests do not encounter the same issues. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
The customer service the workers were good but the overall hotel experience was trash as hell
Business response:
Thank you for your feedback. Although we're glad to know you were pleased with the service provided by our staff, we apologize for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. I hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Avoid I called hotel,in the afternoon to let them know I would check in after 10 PM. I was reassured my room would be available. I called when I was in my way, had car trouble. I was told I could nit cancel by a woman. When I arrived there were no rooms available. I duke to the gig behind the Dept he said no rooms. I informed him I had called a few minutes prior and spoke to a woman. He said he was the only person working there was no woman. He verified I call the right number as shown in my recent calls. Shortly there after... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the futu... read more
Worst hotel experience. My room was not stocked with toilet paper or hand soaps. A large smelly bag of trash was right outside my door for 2 days! Trash from the previous customer was under the bed and cigarette ash was in the bedside drawers. The “non smoking” room reeked of cigarette smoke.
Business response:
Travis, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
We arrived late at night and had been told our room would be available for late check-in. Upon arrival we were initially told there were no rooms available. The worker said he could go check, disappeared for a few minutes and came back, magically with a room for us. The room itself smelled like smoke and there were carpet stains, holes in the wall and what looked like tobacco in the toilet. The hotel said there was a small breakfast available, however all they had were a few granola bars and coffee in the lobby. Due to our l... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We understand ... read more
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.