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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room itself isn't horrible, except that it reeked of stale tobacco smoke. There was no soap in the room, so I had to run out and buy some so that I could shower. The walls are paper thin, so guests get to know a bit about their neighbors. And the poor woman at the front desk had to deal with check-in, guest needs and phone calls (including one that took about 10 minutes as I waited to check in.) I know that check-in time is stated for 3:00 pm, but when I got there at noon, I was curtly reminded of that. I suppose it was ... read more
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Staff was not helpful sns would not make eye contact. There was not a room available when I arrived and I was told I only had a reservation not a room.
Business response:
We appreciate you taking the time to provide feedback. We apologize for the behavior of our employee and that we were unable to accommodate you at our hotel this time. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Shaakira, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The hotel didn't look like what I saw in the pictures and there was no break fast that we could eat in the morning. There was some false advertising.
Business response:
Eddie, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I checked in around 10pm and just wanted to shower and get to bed as I had to get up by 5am. I went in to the room and it literally looked like someone was already staying there. The soap was open on the sink with the wrapper next to it. Bed was not made. No bath towels. And the toilet tank top was off and sitting g in the toilet like someone was working in it. I went back to the lobby and was given another room and that room, although a little cleaner, also did not have bath towels. I just showered and used one of my shirts... read more
Business response:
Glen, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
From the time I arrived and got on the elevator the Snell was SO disgusting . I had to hold my breath. The room odor was even worse, it was THE worst . I bought 3 cans of freshener and wall plug ins to mask the smell. As soon as I could book another hotel I moved from there.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Extended Stay Sucks They sold my room after I had paid for it.
Business response:
Scott, thank you for posting a review of your recent stay with us. We are disappointed to read about your experience and apologize for not being able to accommodate you. Please be assured we will take a look at our procedures and fine tune where necessary to better serve you in the future. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Disgusting!!! Reeked of smoke. Had to leave. Couldn’t stay in room. Lost the money !!!!
Business response:
Katharine, thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The hotel was dirty with soiled sheets on the bed, dirty tub, bugs, food from previous guest still in the room opened, no smoking room was a smoking room, non-working room phone could not even call the desk to ask to have the situation rectified
Business response:
Patty, thank you for choosing to stay at our hotel, and we are disappointed to hear you had an unpleasant experience. We apologize for the difficulties you encountered while you were here. We assure you that we have discussed your feedback with the appropriate departments, and we’re taking immediate actions to make sure future guests do not encounter the same problems. Please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.