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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were filthy and bug ridden. The manager was not on sight all day and we could not check in. This is the worse hotel customer service experience I have ever had.The smoke alarms were missing which was a fire hazard
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Nightmare on Elm Street. Staff was friendly but not professional and there is a $100 Deposit that was never mentioned prior to booking. Could not and will not stay here, room was filthy and dirty also check in for me was 3:45 when I arrived at 3:00 pronto with a reservation. Demanded a refund, will never recommend not even to a pet unfortunately.
Business response:
Angel, thank you for your review. We’re disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking steps to ensure future guests do not encounter the same issues. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
The rooms were not clean by 6:46 PM when I got to Durham to check in. The staff sat there on her cell phone while we waited in line. I'm sorry, the hotel was terrible. Won't ever stay there.
Business response:
Norma, thank you for choosing to stay with us. We apologize for the service issues you encountered during your stay. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you reconsider and give us an opportunity to serve you in the near future. ... read more
Hotel was disgusting. No trash can, no plate in microwave, no back on tv remote, tv reception was trash, furniture was ancient, door locks were rickety, carpet was filthy, little bugs like fruit flies flying around room, property was unkept, and comforter looked ratty.
Business response:
Tasha, thank you for your review. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. We assure you that we have discussed your feedback with the appropriate teams to make sure future guest do not encounter the same issues. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Broken smoke detector, broken tv, toilet didn't flush, no soap.looked clean but smelled old and musty. Didn't even stay in the room for more then 10 minutes.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Not Happy This hotel is in need of a total make over. I came to Durham for a funeral and if I didn’t get there so late I would have found something else. Room said non smoking had to go get a candle and Lysol cause it had a strong odor of smoke. All my clothes smelled like smoke this was not a pleasant experience at all. Blanket had cigarette holes in it definitely will not stay there again when I visit the area
Business response:
Thoms, we sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your experience is shared with our housekeeping department to do a deep cleaning of your room. Also, your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
You really shouldn't book this "hotel" Uninhabitable. My fiance and I didn't even stay.
Business response:
Julius, thank you for choosing our hotel on your visit to the area. We are disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
No me recibieron porque el hotel estaba lleno.
Business response:
Freddy, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.