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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would never stay at this hotel ever again It was trouble
Business response:
Marvin, we were disappointed to know that we did not live up to your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering a better service and accommodations. Sincerely, Hotel Management
Never Again The first room wasn't even ready. I wanted to check in at 3:30 am was told it would be ok, When I got their no one was there to check me in so I only stayed one night instead if two. the room I got has no dishes no pots and pans no silver wear. The walls need painting.
Business response:
Please accept our apologies for failing to provide you with a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure we don't repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Bad choice.. I arrived around 1:15p after driving 7hrs.. The rooms were not available whovh was understandable. My 1st room was pretty decent but the equiptment was damaged. I was moved to another room which had permanent all over the dresser and table. The curtains needed cleaning. The tub had stains and the counter in the bathroom was pretty bad. I felt uncomfortable sleeping in the bed so i was up all night. Employees were very friendly and apologetic.
Business response:
Thank you for your feedback. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the st... read more
A dump
Business response:
Amanda, please accept our apologies for providing a less than perfect stay. Let us simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Not so great- but okay. When arriving,... the garbage getting out of the elevator was disgusting, Then, elevator and room was awful with the smell of smoke. Had to change room and it still smelled terrible. No hangers or room service. Hotel very run down. Convenient to shopping center in walking distance. Staff was very nice.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Horrible All I will say is I have reported this hotel and was very dissatisfied. I hope that no one ever goes there. Truthfully I want my money back and for that hotel to be demolished and rebuilded. Just a waste of building with waste in it.... I travel so this was by far the first and last time I will stay in an extended stay!!!!!!!!
Business response:
Shakiva, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
Horrible Conditions Mold on bathroom curtain, shower rod about to fall off, mattress had horrible stains cigarettes holes covered up with white sheet, no turn down service, no replacement of soap or shampoo, heaters fan broken made love clicking noise when on.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Nasty, high prices not worth anything Bugs, no towels no wash cloths, attitude from staff. Towing cars, no body is ever in the office, put sign on the door that said they would be back in 20mins which ended up being over an hour. Looked around and the hotel staff was outside talking and smoking
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
No Room When I Arrived I arrived to the hotel right before midnight after booking the room earlier in the afternoon. when I approached the front desk there was a handwritten sign on the window with the words sold out on a piece of notebook paper. no one was in side so I went around the corner to there " courtesy phone" to get in touch with a staff person. luckily a staff member appeared in let me in the office. he immediately notified me that they were sold out for the evening. I stated that I booked a room earlier via hotel... read more
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.