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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
just nasty terrible
Business response:
Thomas, please accept our apologies for failing to provide you with a stay that met your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future to provide you with a better experience. Sincerely, General Manager
el peor hotel que e ocupada en Durham NC mala mucha basura por sus pasillos
Business response:
We apologize for the issues you encountered. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. We take this opportunity to ensure that every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will consider giving us a chance to make a better impression. Sincerely, General Manager
More like a makeshift half way house. Service was a joke. The woman wouldn't ever let me in to the "glass room" which was a heightened security area because apparently they've had some security issues. I found trash under the bed as well as in the closet. There were random people loitering around the hotel at night. I honestly didn't sleep because I was more scared for my personal safety and my car. DO NOT STAY HERE!!! You have been warned. This seemed like a half way house in the ghetto.
Business response:
Alaina, thank you for choosing to stay at our hotel and for sharing your comments. We are disappointed to read about the numerous issues you encountered. Please accept our apologies for failing to deliver the exceptional stay you deserved. All feedback is taken seriously, and we hope you will stay with us again for a much improved experience the next time your travels bring you this way. Sincerely, General Manager
Wouldn't recommend Not the hotels fault, but we were woken up in the middle of the night from a domestic screaming match happening in a room near by and almost had to get the police. The room was dirty and bathroom a mess. The staff was nice, but I wouldn't stay there again.
Business response:
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all our guests. Please give us another opportunity to have you as our guest as I am confident we can replace this experience with a more positive memory! Sincerely, General Manager
Dirty room Room was dirty and the fridge was not working so we lost our food... but the guy at the front desk was friendly
Nonsmoking room reached of cigarette smoke The front desk was nice. The room was in pretty bad shape. Lamp shades were damaged and hanging sideways. The dresser drawer was broken off and hanging loose. There was an iron but no ironing board. The bathroom had quite a bit of grime in it. But all of that was nothing compared to the smell of stale cigarette smoke in the room. Did I mention it was a non-smoking unit? After sitting in there for about an hour, I left and could actually smell cigarettes on my clothes. I came back an... read more
Business response:
We sincerely apologize for what was clearly an unsatisfactory stay and are extremely disappointed to have let you down. We work hard to provide the cleanest environment for all of our guests. This involves deep cleaning our rooms after a long term guest leaves so the rooms will be fresh smelling for our guests. We will revisit our deep cleaning program once again to see where we can make improvements so future guests are not similarly impacted. Thanks for the constructive comments which will help us better serve our guests. ... read more
Business response:
Kevin, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, General Manager
Horrible Stay My Stay at the Extended Stay America Durham - University, located at 3105 Tower Blvd, was a horrible experience that one should never have to pay and experience. The room (I believe was 231) had a strong odor of smoke, the bath room had lines of burnt marking along the bathtub and sink. The Shower rod was dangling from strews off the wall. This is to just name a few of the problems I encountered with this location…horrible place. I truly believe for this hotel to close and renovate or close it's doors permanent... read more
Business response:
Thank you for your feedback. I was disheartened to read that we did not live up to your expectations, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure our future guests have a better experience. I hope you will accept my apology and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Not good This was truly the worst Extended Stay America Hotel I've ever stayed in. Very sorry I made this choice. I have stayed at this brand many times- very disappointed. Dirty place, very poor condition of rooms and property.
Business response:
Greg, on behalf of our entire team, please accept our sincere apologies for not living up to expectations. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.