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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The managment was awful hateful and never helpful. Like someone forced her to work there. Extremely unfriendly and just plain rude. The rest of the staff was quite pleasant and helpful
Business response:
Please accept our apologies for the behaviour of one of our associate. Rest assured that we will reinforce our training to ensure such incidents are not repeated. We value your feedback and will use it as a training opportunity to improve our service delivery. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Just No Didn't even end up staying. My boyfriend asked me to check the room before getting the kids outta the car and I'm sure glad he did. The room stunk. Smelled mostly like mold. Cabinets are eww, stoves way out of date and there was some kinda putty all on the dresser. We went back and got our money back. Super disappointing.
Business response:
Please accept our apologies for the cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary action immediately. We regret the inconvenience you had while here and hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Last minute business trip I checked in well after the normal check in time, and the guest agent “had to go see if the room was ready.” The room was supposed to be smoke free but wreaked of smoke when I walked in. I was awaken at 5 am by a group of people gathered outside in the parking lot talking loud and playing music this went on for about 30 mins. I was very disappointed with my stay here. Nonetheless the staff was friendly.
Business response:
Thank you for choosing us during your business trip. We are sorry for the noise and smoke odor issues you encountered and regret the inconvenience they caused. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
good proximity to Duke Cancer center Wanted an additional $100. for incidentals Gave them my credit card info but felt very uneasy about doing so when I asked what incidentals I was told if I did any damage upon entering the room the first thing that I saw has the rack above the toilet hanging off the wall damage to the furniture unsure about the cleanliness of the sheets and a few other minor damages I called them to come and inspect so that they knew that we did not do any the damages and to ask if we could have a remote f... read more
Business response:
We were disappointed to read your feedback, and we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Worst. Hotel. Period. When I arrived to check-in there was a handwritten note on the door to the office that read "Be back in 15 min" so I waited out front in my car for the front desk person to return. The young lady working the front desk emerged from a room upstairs along with a young man and came downstairs to see if we needed assistance. It was obvious from her demeanor and smeared lipstick that she was not in that room making sure his accommodations were satisfactory. She then informed us that the room we reserved only... read more
Business response:
Please accept our sincere apologies for the disappointment you had with your room reservation and for the wait-time issue you encountered while here. Your feedback is discussed with the concerned teams and appropriate measures are taken to make sure we don’t disappoint our guest going forward. We would like to regain your trust and look forward to having an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management
ok Everything was down no internet nor television the whole night from time I checked in to the time I was left the neighbors was extremely loud pretty much up until 2am being I had get up at 6! But I normally have a decent stay here
Business response:
Please accept our apology for the noise issue you experienced during your stay. It is never our intention to let you down on your expectations, so we truly regret the inconvenience you had. Please note, our front desk is available, and we are sorry we were not aware of the this as we would have been happy to try and resolve or move you to another suite. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We are disappointed to know that we did not live up to your expectations, and we truly hope you will consider being our guest when you return to the area. Sincerely, Hotel Management
Due to heavy traffic, I had a very late check-in and the front desk was closed. No one answered the phone. It took repeated attempts from me and others to finally be able to check in with an over thirty minute wait. The room was adequate with nothing special. The floors were sticky. And the breakfast consisted of hot water (with coffee grounds in it) or coffee and oat bars or an instant oatmeal packet.
Business response:
Carl, we apologize for the issue you encountered at the time of check-in and the cleanliness issue you experienced with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and front desk departments are being followed. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Double charged for room Hotel charged us for tbe room plus expedia charged us
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the misunderstanding regarding your bill. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. f how your , we do require a credit card or debit card for incidentals. We place a hold on the account to make sure that the card is valid, which is standard industry practice. In the event no incidentals are incurred, we release the hold back into your account. Depending on your banking ins... read more
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.