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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Most dirty hotel ever Very dirty hotel ever; need to change the name. It is not the Extended Stay I know
Business response:
Emmanuel, thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Don't care The people at the hotel don't care about the appearance the drive was broke the shower curtain had a tyrant on it it was shabby
Business response:
Thank you for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Rat Hole The hotel is a true rat hole . But for the price it's good enough to get a good nights rest .
Business response:
Thank you for your feedback. Although you liked the value we offer, I am sorry for not meeting your expectations. I regret the inconvenience you had and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Room wasn't clean. Non-smoking room reeked of smoke.
Business response:
We sincerely apologize for the odor issues you experienced while being here. We work hard to provide a clean, fresh environment, and we're extremely sorry the smell compromised your otherwise pleasant visit. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We deeply regret the inconvenience caused, and please consider choosing us again so we can make it up to you. Sincerely, General Manager
Ok Booked online a smoking room when I got there after the check in time room wasn't ready so I was reassigned a non smoking room. Room wasn't all that okay
Business response:
Thank you for your visit and for your feedback. We are sorry the room you requested was unavailable, and we regret the inconvenience it caused. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sincerely, General Manager
Below poor service They sold our rooms even after we called to confirm we are on the way. When we arrived they said that there are no more rooms sign on window. Took 30 mins for attendant to come only to say we have a single available with no air conditioning. We are now requesting our money back. The full amount
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Steve, we are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again, so that we can provide you with an improved experience. Sincerely, General Manager
Smoking room We asked for nonsmoking room, amd they gave us a smoking filthy room
Business response:
Laura, I apologize for the reservation issue and the smell of smoke you encountered during your stay. We work hard to provide a clean & comfortable environment and I am sorry the smell and our service compromised your experience. I will follow-up with the entire team regarding your concerns to ensure we are doing everything possible to make our guests happy. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager
Disgusting There was unexpected fees and the condition of the hotel was horrible (floors sorry, linen stained, hair in bed, furniture falling apart). It was prepaid so it didn't leave me much option to cancel. Never stay here again!
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Man... read more
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.