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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HORRBILE!!!!!!!!!!!! It was horrible rooms was nasty and stink really bad I couldn't walk around barefooted it was very comfortable
Business response:
Nashea, thank you for staying with us. It was disheartening to read your review regarding the cleanliness issue you had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Dumpy facility in a seemingly high-crime district Room was pretty clean and comfortable. The minimalist kitchen basically had a frig, 2 burners and a microwave. There were absolutely no kitchen utensils, plates, cookware, etc.--you had to "check them out." Not even a plastic glass in the bathroom! Not even a spare roll of toilet paper! No blow-dryer. The toilet was in poor working condition. Overall, an unpleasant experience.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
The worse hotel and services to stay That was the worst experience I ever had they never make a services on my room, no toilet paper in the room just one set the towels, when I need for extra they didn’t bring me more I did Went to ask for more, even with the toilet paper my toilet was broken down twice they didn’t fixed I did by myself when I went to the lobby they was rude bad very bad customer services the mangar she never was there and her assistant she didn’t do it anything to resolve anything as I said was worst experi... read more
Business response:
It was disheartening to see you encountered so many difficulties during your stay. Moreover, we apologize that we were unable to assist you to your satisfaction. Being an extended stay, we certainly understand why you may have found our amenities a bit different than traditional hotels. We have discussed your feedback with our team members and have instituted additional training to ensure we better serve our guests. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, H... read more
Rooms were over booked. Didn’t have a room for me Terrible. Rooms were over booked, so they had to transfer me to the hotel down the street which wasn’t equally disgusting. No shower stuff, no soap, half a roll of toilet paper. And yelling allllllllll night from outside and neighboring rooms. BEYOND ANNOYED I spent 70$ here.
Business response:
Please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we are sorry. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Staff great but that's about it Rooms were nut completely clean, old food was in the kitchen, a plugged toilet greeted us on arrival and the heat didn't work. Also people started partying at 3am. I got sent here after my original hotel was I've booked.
Business response:
Carlton, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Thanks for your feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Terrible Room not clean given another room and there were people in the bed this was at 4pm in afternoon. Left went to another motel.
Business response:
Charlie, please accept our sincere apologies for the cleanliness and service issues you encountered while here and regret the inconvenience caused. Your comments have been shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Do not stay here Hotel staff were not friendly or welcoming. In fact, everyone seemed to be a burden to them. Our "non smoking room" REEKED of cigarette smoke. The staff refused to allow us to change rooms. Except for the fitted sheet, the bed was not made. There was only the comforter and 2 pillows left for us to use (no additional sheet). The fitted sheet even had stains on it. The bathroom had just 1 hand towel and regular towel--despite there being 2 guests (no actual wash cloth or bath mat either). The fire alarm was no... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Staff is Seriously Unprofessional Everyone who works here needs to be FIRED. Seriously, everyone is so unprofessional and rude my girlfriend literally almost got into a fist fight with the 3rd shift guy because he was so disrespectful and rude. The room was nice but I HATE the entire staff. They need to start over with hiring.
Business response:
First of all, we apologize for the behavior of our associates and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all our staff, and we will redouble our efforts. Counting on your kind generosity to accept our apology, and we would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.