Extended Stay America Select Suites - Durham - University

Anonymous 

on Expedia

7 years ago

Do not stay here Hotel staff were not friendly or welcoming. In fact, everyone seemed to be a burden to them. Our "non smoking room" REEKED of cigarette smoke. The staff refused to allow us to change rooms. Except for the fitted sheet, the bed was not made. There was only the comforter and 2 pillows left for us to use (no additional sheet). The fitted sheet even had stains on it. The bathroom had just 1 hand towel and regular towel--despite there being 2 guests (no actual wash cloth or bath mat either). The fire alarm was no... read more

Niya 

on Expedia

7 years ago

Staff is Seriously Unprofessional Everyone who works here needs to be FIRED. Seriously, everyone is so unprofessional and rude my girlfriend literally almost got into a fist fight with the 3rd shift guy because he was so disrespectful and rude. The room was nice but I HATE the entire staff. They need to start over with hiring. 

Anonymous 

on Expedia

7 years ago

The managment was awful hateful and never helpful. Like someone forced her to work there. Extremely unfriendly and just plain rude. The rest of the staff was quite pleasant and helpful 

Anonymous 

on Expedia

7 years ago

Just No Didn't even end up staying. My boyfriend asked me to check the room before getting the kids outta the car and I'm sure glad he did. The room stunk. Smelled mostly like mold. Cabinets are eww, stoves way out of date and there was some kinda putty all on the dresser. We went back and got our money back. Super disappointing. 

Anonymous 

on Expedia

7 years ago

Last minute business trip I checked in well after the normal check in time, and the guest agent “had to go see if the room was ready.” The room was supposed to be smoke free but wreaked of smoke when I walked in. I was awaken at 5 am by a group of people gathered outside in the parking lot talking loud and playing music this went on for about 30 mins. I was very disappointed with my stay here. Nonetheless the staff was friendly. 

Anonymous 

on Expedia

7 years ago

good proximity to Duke Cancer center Wanted an additional $100. for incidentals Gave them my credit card info but felt very uneasy about doing so when I asked what incidentals I was told if I did any damage upon entering the room the first thing that I saw has the rack above the toilet hanging off the wall damage to the furniture unsure about the cleanliness of the sheets and a few other minor damages I called them to come and inspect so that they knew that we did not do any the damages and to ask if we could have a remote f... read more

N 

on Expedia

7 years ago

Worst. Hotel. Period. When I arrived to check-in there was a handwritten note on the door to the office that read "Be back in 15 min" so I waited out front in my car for the front desk person to return. The young lady working the front desk emerged from a room upstairs along with a young man and came downstairs to see if we needed assistance. It was obvious from her demeanor and smeared lipstick that she was not in that room making sure his accommodations were satisfactory. She then informed us that the room we reserved only... read more

T 

on Expedia

7 years ago

ok Everything was down no internet nor television the whole night from time I checked in to the time I was left the neighbors was extremely loud pretty much up until 2am being I had get up at 6! But I normally have a decent stay here