This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is not like a typical hotel or motel. It has a kitchen, but no utensils or dishes. It is very run down and missing items. For instance, no hair blowers--when asking for one I was told people borrowed them all and didn't return them. Other items (towels, shampoo, etc.) are supplied minimally. The "continental breakfast" was severely lacking--packaged muffins, granola bars, and coffee or hot chocolate which you must eat elsewhere. The whole facility needs a good cleaning. We got put in a "smoking room" (which I admit was ... read more
Business response:
Annette, thank you for staying with us. We are sorry you experienced difficulties during your stay with us and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel management
This place is horrible. The rooms are filthy and old - we had to clean our bathroom before we could use it... disgusting. People pound on your door in the middle of the night looking for their friends and when we left in the morning at 6am - there were middle age men hanging in the parking lot drinking beer and listening to music. Don't stay here - it's dirty and unsafe.
Business response:
Thank you for staying with us. We are happy to read you enjoyed your overall stay, but we regret that you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained front desk staff has all information so that they can provide to our guests. We hope you will stay with us again for a more relaxing experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
This Hotel Sucks
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
There were suspicious activities and loud music from midnight through 3 am. Called the hotel number twice but no help.
Business response:
Thanks for being our guest. We apologize for the noise issue you experience and regret the inconvenience caused. Please note, our front desk is available to resolve issues, and we are sorry we are sorry our staff was not able to resolve your issue up to your satisfaction. Thanks again for being our guest, and we hope you will return to have a much better experience on your next trip. Sincerely, Hotel Management
Worst Hotel Stay Ever! We paid $61.00 for one night in a filthy, smelly room with broken furniture! Do not stay at this hotel! You will be wasting your hard earned money! You will regret it!
Business response:
Dearia, please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
First and foremost, we apologize for the inconveniences you experienced. We hope you will give us an opportunity to make this up to you on a future stay. We are confident you will leave with a more favorable impression. Sincerely, Hotel Management
Worst hotel EVER! Mattress upside down, filthy and rude staff!
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.