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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel needs to be shut down. The worst I ever seen
Business response:
Keisha, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Lesson learned Said on website that there was a coffee pot in the room no coffee pot to be found. Not an ice bucket cup or nothing. The bathroom stunk like the floor had not been mopped in months.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Dear Guest, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Ever again on that chain of hotels. Maybe just mine was crap, but enough for me to never choose again!
Business response:
Juan, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. Please give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Gave me an uncleaned room... had been used. Came in late at night. They did not have room I reserved. Went in & TV was on... porn. Shower had empty shampoo and razor cover in it. cigarette ashes on bathroom counter (in non-smoking room.) No towels, washcloths at all. Furniture was broken. Got new room. It was clean, but pretty beat up & TV did not work well. Pretty sure elevator is a death trap. I would never recommend this place to anyone. In fact, I would warn them against it! Awful experience.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Run down room The service I received was okay, but the room was horrible. The light fixture was coming down, the toilet was hard to flush, there was holes in the walls, and the kitchen was not a great place to cook.
Business response:
Lemia, thank you for sharing your experience at our hotel. Please accept our apologies for the difficulties you experienced in your room. Our maintenance and housekeeping team are also inspecting your suite and fixing the issues you mentioned. We hope you will consider giving us a second chance the next time you are in Durham. Sincerely, Hotel Management
The ONE thing that was ok was the staff other than that I cannot believe this hotel is in business .. I did not see a bug that’s about the only compliment omg 😲 would NEVER recommend this to anyone even if on a low budget .. room should be $10 just be able to lay for a couple hours with clothes on
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Went there for check in and the hotel said my reservation with Expedia was not in their system. I was on the phone with Expedia for 45 minutes to get it resolved.
Business response:
Lura, thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thanks for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.