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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what was expected Room smelled of smoke with ashes as evidence! Bed appeared to have been recently slept in & a roach was in the tub. We had to wait for our cash refund because there was no cash left by the manager for guests. All over a poor experience with this hotel.
Business response:
Beulah, please accept our sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience they caused. Your comments have been shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will also redouble our efforts and will be training to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Nasty Awful hotel- sheets look Iook filthy - room is old and delapidated - property feels unsafe. Horrible experience and would never stay in one of these hotels ever again !!!
Business response:
Thank you for your review. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Very definitely not recommended... It was a bad omen to start with. I booked a no-smoking room and was first allocated a bedroom that absolutely stank of cigarette smoke. I was quickly re-assigned another room but, apart from the absence of the smell of smoke, the new room was no better. Neither sink had a plug, ie bathroom or kitchen. The appliances - not that I planned to use them - looked functional but years past their best. The furniture was bashed up and the carpet was badly in need of replacing. Worst of all, the matt... read more
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hospitality yo... read more
Do your research! Had to leave after one night, not a place that I would recommend in any way at all.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Just need makeover. Nice staff. I stay here a while ago was great. But like with anything things need an overhauling. Hotel has definitely aged.
Business response:
Thanks for your feedback. We uphold all of the brand standards for quality and service. I am so sorry that our hotel fell short of your expectations, and I thank you for bringing your concerns to my attention. I appreciate your feedback and candor. Sincerely, Hotel Management
Business response:
Please accept our apologies for providing a less than perfect stay. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks again for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Maybe it was because of the Hurricane in Florida TERRIBLE - to many dogs in the hotel - no towels - reservations not honored !
Business response:
Please accept my apologies for the reservation issue you experienced and the inconvenience it caused. We have discussed your review with our entire team so that these kind of mistakes are not repeated. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will consider giving us the chance to make it up to you at a future date. Sincerely, Hotel Management
Never again.... Hotel is horrible shape. Stains on my sheets and covers. Little black hairs all over bathroom and imbedded into the "clean" towels. Mold in the shower. When I arrived, there was a used shower cap hanging in the bathroom. Surfaces hadn't been wiped down - condensation rings on tables, sticky countertops, etc.
Business response:
Patrick, thank you for being our guest and for providing your candid feedback. I apologize for the inconvenience you had with the cleanliness and have shared your concerns with my housekeeping team so that they can do the needful. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, General Manager
Had a reservation, but no room! When I arrived from my reservation, I was told that the hotel was full. I didn't have a room. The person at the desk trying to set me up in another facility 20 minutes away, but the facility I was at was already three times as far as what I was expecting from my final destination. Very disappointed I canceled my reservation.
Business response:
Renee, we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you so that we can regain your confidence. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.