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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Experience bed bugs . Trash under seat. Have photos of a bug, bite marks, & trash. *Im still awaiting a response from the hotel.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Wifi never worked was there 5 days Room was nasty Bathroom dirty Never got any clean towels 1 roll toilet paper whole time there went bought some myself Place was disgusting
Business response:
Earl, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Hotel needs renovating First I had to wait for staff to check in, then upon checking in they required a $100 hold on my acct for incentives. The rooms are not up to par on cleanliness and needs to be renovated as the room looked ran down and old and has an old smell to it. I’m still waiting for my funds to be released and have called but no one will return my call. Very unhappy and I will never stay there again. This property was noisy and filled with drug addicts.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Hotel was terrible!!! The tv did not work! The furniture was very outdated. The bed had a different size mattress with a bigger frame that didn’t fit. There was a huge hole in the wall that looked like it had been plastered only to be destroyed again! Beds in the bathroom, bed linen outdated and smelled horrible and carpet filthy. This hotel is not livable and shouldn’t rent out rooms until everything is fixed!!
Business response:
Neisha, we sincerely apologize for the difficulties you encountered during your stay. Our efforts are always to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is of utmost value, so it has been discussed with appropriate team members in an effort to enhance the quality of our service and facilities going ahead. Please consider giving us a chance to provide you with a better stay. Sincerely, Hotel Management
DON'T STAY HERE Absolutely NASTY & DIRTY I WOULD NEVER STAY THERE AGAIN stink, dirty shower curtain & curtains floor was so dirty that my babies white socks were black n a few minutes.
Business response:
Christle, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
The perimeter and the room were extremely dirty. Piles of trash on the staircase. Heavy smell of tobacco and drugs in the room. Dirty and torn bed sheets, impolite staff who wouldn’t even raise their heads when talking to you. They didn’t even have enough soap and shampoo! The worst experience I have ever had!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Terrible and the worst hotel This hotel is the worst hotel I had lived, smoking smell in the room, bathroom ceiling was dropped, unable to get internet by my apple notebook, have to wait 3 pm to check in .... I hope you to choose other hotels and do not have the same experience as me.
Business response:
Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Business response:
Thanks for being our guest. We are terribly sorry for falling short of your expectations during your visit and regret the inconvenience caused. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Dirty, bugs, lack of supplies.
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you encountered while here. Your feedback regarding is shared with the housekeeping team to review and action. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.