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Extended Stay America Select Suites - Fayetteville
- Hotels
- Fayetteville, NC
About this business
Location details
770 W. Rowan St., Fayetteville, NC, 28301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. We are terribly sorry that you did not enjoy your time with us. Thank you for giving us the opportunity to host you, and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
Oh no! We hate to see that you did enjoy your time with us. We hope to have another opportunity to host you the next time your travels bring you to the area. We wish you all the best in your future travels.
Don’t know never got the room. Order it online and got to the place and front desk said it was know rooms available
Business response:
Oh no --- I’m so sorry a room was not available. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
Bad customer service. Faulty smoke detectors, although the hotel reeks of cigarette smoke the second you walk in. They don’t give towels or change of sheets for extended stays. Instead you have to wash your towels and sheets using their Over expensive washer and dryer. One night there was 8 black outs. We got locked out of room and was told there was nothing the front desk could do. Literally was told to stand outside the room and wait for the housekeeper, or look for herself Yourself. My husband had to get loud with the lad... read more
Business response:
Please accept our sincerest apologies that your stay was not the exceptional one that we intended for you due to the issues with the power, customer service, unpleasant odors and noises, WiFi and the other problems mentioned. We are known for our great customer service and cleanliness and are so shocked to hear that this was not your experience. We can assure you that we will reach out to our front desk staff and housekeeping team regarding the overall customer service, cleanliness and maintenance issues for immediate action... read more
The staff was very rude and was not professional at all
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Best wishes in your future travels.
Drug infested, unprofessional, not safe as one would think it would. They enter your room without knocking, rooms smell like a dog kennel. They doors to enter the hotel is always open.
Business response:
Thank you for bringing the issues with the cleanliness and customer service to our attention, Andy. We can't apologize enough for failing to exceed your expectations and deliver a clean and comfortable stay. We will make sure that we take your feedback and address it at the property level for proper action and review. Thank you for letting us know how we are coming across, and we wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel, Terrell. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Carrie. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville
How is Extended Stay America Select Suites - Fayetteville rated?
Extended Stay America Select Suites - Fayetteville has a 3.2 star rating with 953 reviews.
When is Extended Stay America Select Suites - Fayetteville open?
Extended Stay America Select Suites - Fayetteville is open now. It will close tomorrow at 12:00 a.m.