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Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrific! This hotel had police tape cordoning off one room from having a meth lab in it. There were meth heads all over running up and down the halls. Numerous people were gathered at the entrance smoking constantly. One person had an electric skillet on the porch to the entrance. The room stank and smelled like cigarettes and a wet dog. People were running in and out constantly. It was very sketchy and disappointing. I will NEVER stay there again! Not safe at all!
Business response:
Thank you for sharing your experience, Elaine. Please accept our sincerest apologies that your experience was not the exceptional one that we intended for you due to the safety concerns and overall cleanliness. We work extremely hard to ensure a high-level of service and a stay that feels like home. We are so sorry that this did not happen for you and we will make sure that we address these concerns with our team for proper action and resolve. Thank you for allowing us to host you and we wish you all the best in your future ... read more
Nasty I'm not sure the last time the room was cleaned. The floor was filthy. The room smelled like mildew. I found hairs in the towels and the sheets. We didn't stay.
Business response:
Thank you for your review, Tina. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Unfortunate The people who worked there were friendly and the room seemed clean and smelled like it had been cleaned recently. To start with, moments after I checked in, the police were called on a couple of guests yelling at each in the parking lot which made me feel uneasy. Then from the time we settled into our room there was constant noise (talking loud, doors slamming, and dogs occasionally barking) from other guests in the hallway all night long. I had booked a two night stay, but unfortunately felt so uncomfortable th... read more
Business response:
Thank you for taking the time to review your stay at our hotel, Kathleen. We sincerely apologize for the issues with the unpleasant odors and the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. Our staff works hard to address these issues soon as they are made aware and we are so sorry to see that this did not happen for you. We can assure you that we will address these matters with our housekeeping team for further action and review. We can't th... read more
The hotel was clean. So that I will give a for the cleanliness very satisfied.. but We found out they do extended (had a mini kitchenette in each room) stay so some extended guests were just sitting outside the hotel each time we can or left smoking in the doorway. Overheard one guest say to another “someone thought I was homeless and brought me food” and laughed. As we walked to our room on a door 3 doors from us had a police warning of controlled substance manufacture in the room. I was then worried. The bed was hard as a ... read more
Business response:
We are so sorry for the issues that you experienced during your time with and for the negative impact that it had on you during your stay. We also know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at... read more
The lights were switched all together so you had to have them all on or none. No lamps so at night I just left bathroom light on and TV for low lighting. Provide no shampoo so had to go to the store to buy some.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
It was dirty and disgusting. Plus, no hot water in the sink.
Business response:
Thank you for your review. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Filthy It’s filthy. Smelled like urine. Took 35min to get someone to come check us in and they refused to come check us out made us leave the key card on the front desk without getting a receipt. Couldn’t leave the building after 10pm or you’d get locked out, so make sure to prop the door open or have someone you’re with let you in. Overall it was the worst experience at a hotel I’ve ever had.
Business response:
Thank you for your detailed review, Lealie. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
No me aceptaron en el hotel me sentí discriminada Llegue con mi familia y no me recibieron
Business response:
Thank you for taking the time to review your stay with us, Alicia. I can't tell you how disappointed we are to see that you did not experience the exceptional stay that we intended for you. Our staff works hard to provide a high level of service and professionalism and we are so sorry if we failed to exceed your expectations as this was not at all our intent. We value our guests and have the upmost respect for every person that enters our door and have a zero tolerance for discrimination of any kind. Your feedback will serve... read more
Place stunk of smoke and sweat. Kitchenette with no pots, pans, dishes, etc. but they would be glad to sell you some.
Business response:
Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.5 star rating with 845 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.