This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They wanted to charge us for clean towels, there was no remote to the tv in our room, we had to wait wait for anyone to answer the phone for help because they don’t keep someone at the front desk. They literally have metal shutters at check-in. You have to call someone on a house phone. And everyone that is over the age of 18 must have a copy of their drivers license. So if Someone is joining you late do you have to get up in the middle of the night to let them in the hotel and make sure that you call on the phone and get so... read more
Business response:
Thank you for your candid review. Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with customer service, linen exchange, missing remote and reaching someone at the front desk. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you a... read more
Room not available and then was sent to a room that was not clean, was told they "overbooked", A/C stopped working in the middle of the night, no one at front desk to answer calls about a/c, we ended up leaving at 4:00 a.m. to go to a different hotel, I will never stay at this hotel again
Business response:
Thank you for sharing your experience. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We will make sure that we address the issues with the overall cleanliness, trouble reaching he front desk and any maintenance issues with our team at the property directly. We do hope that all your future travels are wonderful ones.
Nice rooms but floors not swept or mopped well, no coffee pots in room nor any offered in common area nobody was even in office half the time. The pillows were awful and flat. Terrible. Didn’t sleep or wake happy
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you due to the issues with the overall cleanliness, lobby hours and the discomfort of the bed. Thank you for giving us a chance and we look forward to improving in these areas for all our future guests.
I liked the little seat in the shower...you can tell they this place is used mostly for out of dorm activities. Definitely not for the out of towner. Room was half clean, floors dirty, nothing wiped down, room stunk of cigarettes and collegiate funk. Overall hands down horrendous place to stay for a good night's rest.
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
i was not aware that it was an extended stay until i got there. i must not have done enough research. location and price was good so i thought it would work. But for the price that i did pay, it is way overpriced for what you get. but i do not have any complaints on the room itself or the staff.
Business response:
I'm so sorry our hotel did not meet your expectations. We do specialize in extended stays and have many happy guests who enjoy our accommodations, esp. the ability to choose only the amenities they want and need instead of paying for services they do not want or use. We would love to welcome you back if you ever have extended stay needs or just want a simple, basic, affordable stay in the future.
Business response:
Thank you for your review. We are so sorry that you did not enjoy your stay. We would love another chance to show you a much better experience the next time you are in the area.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Terrible service front desk closed early roaches in the bedroom sheets smell old room was dirty
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our pest control provider and housekeeping team and look forward to making the necessary adjustments for all our future guests.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.5 star rating with 845 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.