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Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is very nasty. Stayed 1 week and the whole place smells. We used 2 bottles of air freshener and it didn't even touch the smell. Out of the week their other people had issues with getting clean linings. The floors got swept once, never mopped. Upon arrival we was asked if they can check to see if the room was ready, when we got to our room you could see all the filth on everything. Dog poop left on the hallway floor all week.Worst place we've stayed in. Our advice spend the extra $ and go somewhere else than here.
Business response:
We are so sorry to hear that your experience was not the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that we are improving the level of service we are providing to each of our guests.
Not again! I made reservations and payed when arrived. I had to ask where my room was located. I was given no other information! No smoking available except at front door. This makes it uncomfortable for everyone is going in and out all hours of night. I was asked 3 times is I was going to pay? Not one time did anyone give hospitality! District manager did not apologize for any inconveniences. I had to remake bed with new sheets because of ugly brown spot, looked like wasn't changed. Worse experience ever!
Business response:
Thank you so much for taking the time to review your stay at our hotel. We are happy that you enjoyed a clean a peaceful stay - but are so sorry for the impression that you were left with of our staff, Heather. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver.
Checked in at 9:00 pm they made me wait 20 minutes so they could clean a room. Told me I would get a 10$ discount and never got it.
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We sincerely apologize for the customer service that you received as this is not the standard of service that we consider acceptable. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
We had to wait 45 minutes to get into our room because they had no rooms cleaned. It was 9:15pm when we arrived and we were not able to enter our room until 10:00pm. It would have been okay, but the attitude of the staff was horrible. The cleaning staff, instead of cleaning our room, were at the front desk complaining about us wanting our room cleaned. Saying it was selfish that we were asking them to clean our room. And on top of this they said I would be getting about a $15 discount. When I checked my bank account they had... read more
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We sincerely apologize for the customer service that you received as this is not the standard of service that we consider acceptable. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
Nothing ... smelled like cigarettes. Horrible Horrible only good thing was check in lady.
Business response:
We are so sorry for the offensive odors that you experienced as we know the negative impact that it can have on you during your time with us. We look forward to addressing these issues with our housekeeping team to improve the quality of service that we are providing to each of our guests.
Problems upon arrival. Many problems to check in, I was charge almost $500 extra, still trying to get my money back. I killed 5 roaches in the room, people live with their dogs there. Many times the fire alarm was triggered because people smoke inside the building. Four times I couldn't get in my room because the key didn't work and I was told it was because I owed money. Most of the time the front desk was unattended. Really bad experience..
Business response:
It is so disappointing to see that your stay was not met with the level of comfort and cleanliness that we strive to deliver each time that you are with us. We deeply apologize for any issues that you experienced with the billing and other disturbances during your time with us. Our goal is to deliver an at home feel throughout the entirety of your stay and we hate to see that this is not what you received. We also will reach out to the property to address the billing issues that you mentioned. We are so sorry for any inconve... read more
Stay was adequate and good pricing I had laundry stolen out of the drawer early one evening and was never settled by the desk in Your hotel . Of some of the items was a brand new pair of pants .i was never cost adjusted .
Business response:
Hello Mark. We hate to hear about your experience! Our staff is highly professional and upholds a high level of integrity so we hate to hear that this was your impression. I hope that you reached out to the property to work through getting this issue resolved.
Could tell it was recently renovated and seemed very secure. Unfortunately when the sun went down, we killed several bugs including cockroaches. The fresh paint wasn't enough to cover up what was there before.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nate
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.5 star rating with 845 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.