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Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled awful! I had to keep the window open. Bathtub was soiled and so was toilet.
Business response:
Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for your disappointing stay. We hope you'll come back for a more typical fresh, clean stay with us.
I called ahead to be sure a late check-in was possible. I advised them it would be close to midnight due to traveling 15 hours to get there. I was told it would be fine, but when I arrived no one was there and no one was answering the phone that was there at the FD window when I dialed the number posted. I had to call the reservation line and have them call a person from a room to come down and check us in. The TV remote was broken, the AC didn't work well and it felt like a "budget motel" experience. Will never stay here ag... read more
Business response:
Thank you for sharing your experience; we are so sorry to hear that it was such an unpleasant one and apologize for the terrible inconveniences. Best wishes in all your future travels.
Rooms looked clean, but I did find bugs near the door after my arrival.
Business response:
Thank you for this important feedback. We appreciate knowing how we came across to you so we can address these issues.
The rooms that me and my family rented was dirty. Smelled of dog and had fleas. Bedding was very filthy and required for it to be cleaned. I went and purchased bleach to clean rooms.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nate
Very loud all night. I think there is alot of people that live there. Smelled really bad
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nate
Smelled terrible of cigarette smoke even though we had a non-smoking room. Smelled terribly of cigarettes.
Business response:
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay at WoodSpring Suites and hope to see you again very soon. Sincerely, Nate
No coffee! No extra amenities ! Slow service! Would not recommend!
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nate
The place smelled horrible from all the various food smells. The rooms were just as bad from previous guest cooking in the room. Went out and purchased air fresheners and candles to help make the room bearable.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nate
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.5 star rating with 845 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.