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Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nate
Terrible
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nate
Smell in the Hotel The ladies at the front desk were very nice. However, I have never been somewhere that the POT smell was so awful. You could smell it on floors 2 and 3. We had to leave for most of the day due to the smell. It was taking over the entire hallway and elevator. The room overall was clean. Our heater wouldn't shut off which at times it would get rather stuffy in the room. We had to open a window to try to get the pot smell out of the room. The hotel was cheap but we will not be staying back there. Several peop... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nate
Bed was terrible.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nate
Never again The place is nasty...sheets were dirty & they had roaches....
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely Nate
Dirty, killed a couple roaches! Was double charged, called , the charged a third time which was returned, but had to wait 5 days to get initial double charge returned! Will not stay here next week while working in AR!
Business response:
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay at WoodSpring Suites and hope to see you again very soon. Sincerely, Nate
Not very clean The room itself wasn’t very clean and smelled terrible
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
Business response:
Oh no – we’re so sorry to see a 1-star rating. We hope you’ll stay with us again for a better experience.
Roach Motel As soon as I checked into my room I was greeted by several roaches. I had to make a trip to the local Walmart to get some Roach Motels and roach spray. It was quite embarrassing when my relatives came to visit and roaches were crawling up the wall. I had to leave the light on in the bathroom at all times to keep the roaches from congregating in there. It was supposed to be a newly remodeled non smoking room but even after I wiped everything down with lysol, it still smelled like cigarette smoke. I ensed up having... read more
Business response:
I apologize for the condition of your room. In addition to friendly service, we are known for our super clean rooms and we are embarrassed that we disappointed you.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.5 star rating with 845 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.