Extended Stay America Select Suites - Fayetteville - Owen Dr.

Business response:

Erika, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Ashley, we sincerely apologize for disappointing you. We are reviewing this incident to ensure we handle such situations better. Please know you can reach out to our front desk for any queries you have. Thank you for your feedback. Sincerely, Hotel Management 

Business response:

Christopher, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are sorry for the difficulties you experienced and for the lack of hot water in the shower. We have alerted our maintenance team to check the temperature and fix the problem immediately. On a positive note, we are happy you loved our clean rooms and the easy check-in process. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Lisa, thank you for being our guest. We are sorry for the disappointing stay you had and regret your non-smoking room had a smoke odor. Your comments have been shared with our housekeeping team to make sure this room receives a deep clean. Also, we apologize for issues you had with the lack of hot water in your room. We have addressed this concern, and we hope you will see this as the isolated incident that it was. We value your feedback and hope to have an opportunity of hosting you in the future for a much better stay. Sin... read more