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Extended Stay America Select Suites - Fayetteville - West
- Hotels
- Fayetteville, NC
About this business
Location details
1381 Walter Reed Road, Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bugs The roaches just annoyed me crawling in and out of cracks.the refrigerator had roaches crawling on top of it beside it just roaches. Infested!!!
Business response:
Thank you for sharing your experience with us Iris. We are terribly sorry to see that you experienced issues with pest sightings, and that they interfered with your stay with us. We can assure you that we will forward your concern to our pest control provider for immediate action and resolve. We do hope that your future travels are wonderful ones.
This hotel was bad
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
The place was soo dirty, it was disgusting. We were apparently staying on the no smoking floor and the stairwell, hallway and our room smelled nothing but cigarettes. It was disgusting. I went through 2 cans of lysol my 4 day stay because everytime we came back to our room the smell came back twice as strong. Lets also mention the mold in the vents in the bathroom and in the shower curtains. Oh and the urine in the stairwell that did not get cleaned the entire time we stayed. The service help was non existent despite us call... read more
Business response:
Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.
Worst experience and do not rent or recommend. Most terrible experience. The lady on the counter is worst. First, she cancelled our booking purposely just couple of hours before we checked in, and giving the excuse that they don’t have a non smoking room. They gave us a smoking room eventually. Secondly, I have booked my room till next morning, but she called me at 6:42 pm to leave one day earlier before 7 pm just because manager have wrote a note that i was going to check out tonight. And was threatening that if i do not le... read more
Business response:
Ashish, on behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much bett... read more
I made reservations 2 weeks ago and i drive 10 hours to be told they gave my room away. I'm a retired vet and this kind of treatment is unacceptable, you and your staff should be ashamed how you treat your customers. I had to pay double to find another hotel. I will never stay at your establishment again
Business response:
We can't tell you how terribly sorry we are for the issue you encountered with your reservation. This is in no way the first experience that we wanted you to have and are disappointed that his is the impression you were left with. We can assure you that we will address this directly with our front desk team for proper action and resolve in order to prevent this from happening in the future. We do wish you all the best in your future travels.
No iron, no hair dryer, no maid service, no plates, pans or cutlery to use with the kitchen, plastic seat chairs, 1 bar of soap and no shampoo, smells like roach spray, door locks went down during visit, no coffee or coffee maker. This place lacks everything but nice staff and a roof over my head. Never again.
Business response:
Thank you for your review, John. We are so disappointed to see that your stay did not meet your needs. We also apologize that you may not been aware of our amenity offerings. We are so sorry for any inconvenience that this caused and wish you the best in your future travels.
Room stinks like cigarettes. Sheets are thin and cheap. Most uncomfortable stay ever!
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the unpleasant odors and discomfort of the bedding. In addition to friendly service, we are known for our super clean rooms, so we are terribly sorry for disappointing you and we will use your feedback to continue to improve.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - West
How is Extended Stay America Select Suites - Fayetteville - West rated?
Extended Stay America Select Suites - Fayetteville - West has a 3.4 star rating with 968 reviews.
When is Extended Stay America Select Suites - Fayetteville - West open?
Extended Stay America Select Suites - Fayetteville - West is open now. It will close tomorrow at 12:00 a.m.