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Extended Stay America Select Suites - Fayetteville - West
- Hotels
- Fayetteville, NC
About this business
Location details
1381 Walter Reed Road, Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had a reservation for non smoking with 2 double beds. Upon arrival we were told our room was unavailable. Our choice was non smoking with ONE double bed or a smoking room with two double beds. Nothing else was available. We are in our 70s and had to select the smoking room. The room stunk of course. The ceiling fixtures were covered in nicotine as was the ceiling. I have several photos. Be careful of your reservation.
Business response:
Dear Paula, Thank you for your review and for sharing your feedback. We were disappointed to read about your experience and apologize for the issues you had with your reservation. We truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
Property is too old and smells so bad
Too many people being extremely loud. Many sitting in their cars and the sidewalks smoking and drinking all hours of the night. Many hours of the night people being extremely loud in the halls. Management does not say anything either. Many bugs small cockroaches in my room and bathroom especially in the tub!
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Mia. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
You're better off sleeping in your car Unacceptable. The 2 minutes we were in the room were 2 too many. Did not stay. Would have spoken to desk attendent but there were 7 other people crowded in tiny hallway waiting. Checkin for me took 20 minutes with only 1 person in front of me. Past check in doorway was hit with heavy Marijuana smell. Opened room door and roach crawled over doorway. Saw 3 more in as long as it took to walk across room. Immediately left. Should not be billed as a hotel. It is clearly some type of long ter... read more
Business response:
Thank for you taking time to leave us this feedback, April. I'm so sorry to hear about your disappointing stay. This is not what we intended, and we hope your future travels are excellent ones.
I’ve stayed at a lot of hotels and I have got to tell you this was by far my biggest disappointment. I checked in at night so it really Haden dawn on me what I gotten my self into, the place smells like newports the sheets are old and dirty and there ALSO was roaches. The area had decent food places that were convenient but the area was actually pretty nice which is why I was fooled into staying here the staff was outstanding I gotta tell you THEY ARE LITERALLY THE ONLY REASON I stayed I regret not getting their names the st... read more
Business response:
We appreciate your honest feedback and highlighting these concerning issues, Fendi. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
Consider staying somewhere else The bed was not as comfortable as I expected since I've paid a less of a price at other places with better beds. The building had many distinct smells. Also the walls were paper thin so I could hear everything that was going on next door, especially the girl yelling at 4 o'clock in the morning. This place seems like a low income hotel for people who can not get leases at apartments in other locations. There were fries on the hallway floor and used water bottles in the elevator. Also you could ... read more
Business response:
We apologize that you did not enjoy your stay with us, Christopher. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - West
How is Extended Stay America Select Suites - Fayetteville - West rated?
Extended Stay America Select Suites - Fayetteville - West has a 3.4 star rating with 968 reviews.
When is Extended Stay America Select Suites - Fayetteville - West open?
Extended Stay America Select Suites - Fayetteville - West is open now. It will close tomorrow at 12:00 a.m.