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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Left out in the cold After calling to confirm my late check in due to flight delays caused by snow, and being promised that I could "check in anytime," I arrived at 4:00am to find out that they would not let me in. I used the lobby phone to call the provided number which made a phone on the other side of a closed window ring. The man there told me that "nobody told (him) about a late check in" and then refused to let me in my room out refund my money. Thank goodness Expedia logged my conversations I had them call to confirm ... read more
Business response:
We're sorry to hear about your check-in woes. The risk of us not having a 24-hour front desk is that late-night arrivals can often be frustrating for the guest. We've followed up with the property and they are going to speak with the overnight attendant. Please keep us posted if there is more we can do for you.
Not good Wooden floors allowed us to hear everything above. Cold impersonal setting. Very obvious staff wasn't happy to be there
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.
This hotel is really just for long extended stays. They only clean the rooms every 2 weeks. If you want fresh linen in the meantime, you need to get it yourself. Not really a nice location.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Horrible place to stay! Never again! I arrived on Dec. 30 for a 6 week stay. Check in was ok. I was a little alarmed when the first thing out of the representatives mouth was "I don't clean rooms", "I don't change sheets", "I don't bring towels". For a hotel this was alarming. It was late and i figured i would get checked in and worry about changing hotels the next day. I arrive in my room and its basic. VERY basic. Laminate floors, descent refrigerator. Microwave, two burner stove ( i would never use) I started looking for... read more
Business response:
I do apologize that our hotel didn't quite meet your expectations. I have shared your comments with my staff in hopes of improving our future services.
Terrible accommodations Overly priced. No services offered, there was no coffee pot in the room, no toiletries room was extremely bare!
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
It was horrible. I will never stay there again. It was creepy and not comfy or safe feeling at all. . The beds were horrible. The room reminded me of a hospital room. I could NOT wait to check out the next morning. I usually stay at The Holiday Inn. But they were booked that night. I would have rather drive miles away to stay anywhere else but here!!
Business response:
We strive to provide a clean, comfortable, and welcoming environment for our guests. We apologize your stay did not meet your expectations. We will look into everything you’ve brought to our attention and wish you the best.
DO not stay here !! When we first went to check in, there was a sign saying they wouldn't be back until 3pm.Came back at 10 pm the room still wasn't ready !! Still waited until after 11pm to get into out room. Don't stay here !!
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
Aw Worst experience ever. Got there at 3e pm, Had to wait almost 3 hours for the room to be ready. There is no lobby, not even a chair to sit down, had to stand to wait for whole 3 hours ...
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
I needed an iron, but my room didn't have one ; I had to go buy one
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.