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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotels.com uses this place? Never ended up staying. Opened room door and could not believe the filth and amount of roaches in that room. Walked right back out and checked out. And of course you can’t get any service from hotels .com. Don’t want emails or links just would like a live person!!
Business response:
Dear John,We sincerely apologize for the experience you had and completely understand your frustration. A clean and comfortable environment is our priority, and we regret that we did not meet those expectations. Your feedback is invaluable, and we are addressing these concerns to ensure better conditions for our guests. We truly appreciate your input and hope you might consider giving us another chance in the future.Sincerely,Hotel Management
Very basic …couldn’t get in the room before 5pm…not worth at all the money I paid for it…
Business response:
Dear Micheline, We truly regret that your experience did not meet your expectations. We understand your frustration regarding the timing of room availability, and we apologize for any inconvenience this may have caused. Our aim is always to provide great value and comfort, and we appreciate your feedback as it helps us improve our services. We hope you might consider giving us another chance in the future, and we will strive to ensure a more satisfying stay.Sincerely,Hotel Management
There is no one in reception after hours, the elevator was out of order and they were trying to give me a room on the fourth floor. I never stayed. I left and went to another hotel.
Business response:
Dear Nelson, Thank you for sharing your experience. We regret that your arrival did not go as expected and understand how frustrating it must have been to face these challenges. While unforeseen issues can arise, we strive to provide seamless service at all times and appreciate your feedback as we work to improve. Guest comfort and accessibility are priorities, and we will be addressing these concerns with our team to prevent similar situations in the future. We hope you will consider giving us another opportunity to provide... read more
Checked in couldn't get in room had to be moved to a different room with smaller bed. The floors were so dirty they turned your feet black and you stick to them as you walk. No wifi, no tv and limited bath towels, no bath rug, hand towels. Asked the front desk for assistance several times. The answers were we can try to get someone in there but more and likely not. Even though the maid was 2 doors down from us. Key cards were deactivated on day 2. Had to have them redone. I will never stay at this paticular Extended Stay aga... read more
Business response:
Dear John,Thank you for sharing your experience. We sincerely apologize for the inconveniences you faced during your stay, especially with the cleanliness, room issues, and lack of service. This is not the level of experience we strive to provide, and we understand your frustration. Your feedback will be shared with the appropriate team members to ensure that these concerns are addressed. We hope for the opportunity to offer you a much better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.