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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had bugs 😔
Business response:
Dear Delilah,Thank you for bringing this to our attention. We sincerely apologize for the unacceptable issue you encountered during your stay. A clean and comfortable environment is our top priority, and we are deeply sorry for falling short. Please know we are addressing this matter immediately with our team to ensure it does not happen again. We hope you might give us another chance in the future to provide the quality experience you deserve.Sincerely,Hotel Management
Disgusting This hotel was disgusting. The moment you walked in the door the smell was horrible and as soon as you walk into the room roaches everywhere, it was nasty. I would never go back to this hotel ever again.
Business response:
Dear Guest, We sincerely apologize for the experience you had during your stay. We understand your concerns about cleanliness and the presence of roaches, which are not reflective of the standards we strive to maintain. Your feedback is invaluable, and we are taking immediate action to address these issues. We genuinely regret the inconvenience and frustration this caused and sincerely hope you will reconsider giving us another opportunity to provide a more pleasant experience in the future.Sincerely,Hotel Management
Avoid this Place Hotel was way overpriced for what it gives you. Refrigerator had rust spots inside and outside. There is no ice machine in the hotel. First I have encountered this. The water was brown. No garbage cans outside the room anywhere. The white sheets were no longer white...they were gray. The floor was sticky. The only good thing was the girl that worked the desk in the evening. Lots of dogs that whine all day.
Business response:
Dear Colleen,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the condition of the refrigerator, water quality, and cleanliness. Please be assured that we are addressing these concerns to improve our guest experience. While we do not have an ice machine, each room is equipped with a full-size refrigerator for convenience. We value your feedback and will work on enhancing our services. We hope to provide a better experience in the future.Sincerely,Hotel Man... read more
Worst Stay Ever This was the worst stay ever, except the front desk was friendly. After entering the room, we immediately noticed: *water discoloration from faucet and toilet *large puddle of water leaking (stretching across the floor) from a/c unit *roaches crawling We immediately returned to the front desk for refund/checkout.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, and we understand how disappointing this must have been. Your feedback regarding cleanliness and maintenance is important, and we will address these concerns with our team to ensure improvements are made. We appreciate your kind words about our front desk staff and hope you’ll consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.