Extended Stay America Select Suites - Fort Lauderdale - Airport - West

Business response:

Dear Jibrelle,Thank you for sharing your feedback. We are sorry to hear that the surrounding area did not meet your expectations during your stay. We understand how important the environment is for a comfortable visit, and we sincerely apologize for the inconvenience this caused. Your comments are valuable to us, and we will share them with the appropriate team to help improve the overall experience for future guests. We hope to welcome you again and provide a more enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Michele, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management 

Business response:

Dear Trevor, We sincerely apologize for the inconvenience caused by the key card issue during your stay. We understand how frustrating this must have been, and we appreciate your patience. Please know that we are addressing this matter to prevent it from happening in the future. Your feedback is important to us, and we are committed to enhancing our services and ensuring a more seamless experience for our guests. We hope you will consider returning in the future, and we look forward to providing you with a more comfortable s... read more

Business response:

Dear Catalina, Thank you for your feedback. We sincerely apologize for the disappointing experience you had during your stay. The health and safety of our guests is a top priority, and we take all concerns seriously. Your comments have been noted, and we are reviewing the situation to make necessary improvements. We truly regret any discomfort caused and hope you will consider staying with us again to experience the enhanced quality we aim to provide.Sincerely,Hotel Management 

Business response:

Dear Loda, We are very disappointed to learn that you experienced many difficulties while staying with us. It is apparent that we missed several opportunities to create the enjoyable stay you anticipated; we truly regret not meeting the expectations of you and your loved ones. We are grateful for your patience in this matter. We appreciate you bringing this to our attention, and we thank you for your time and consideration. Sincerely,Hotel Management 

Business response:

Dear Casandra, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like your... read more