Extended Stay America Select Suites - Fort Lauderdale - Airport - West

Business response:

Dear VERNITA, We are pleased you took the time to acknowledge our friendly staff. However, we are disappointed to learn of the inconveniences you experienced with us and regret that you didn't get to stay with us. We appreciate you bringing this to our attention, as we are always focused on ways to improve in any area where our guests can have an enjoyable experience. We wish you all the best with your travels!Sincerely,Hotel Management 

Business response:

Dear Shawn,Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the lack of housekeeping services and the unavailability of your room. This is not the standard of service we aim to provide, and we regret the frustration it caused. We are addressing the staffing issue to ensure this does not happen again. Your feedback is invaluable in helping us improve, and we hope you will consider staying with us again for a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Cristobal,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We take all guest concerns seriously and would appreciate learning more about the specific issues you encountered during your stay. We hope you will consider staying with us again in the future for a more positive experience.Sincerely,Hotel Management 

Business response:

Dear Nancy, Thank you for sharing your feedback. We are glad to hear that most of our staff were helpful during your stay. We apologize for the issues you encountered with the TV and for any inconvenience caused by the behavior of one employee. We’ll address your concerns and appreciate your understanding. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Andres, Thank you for your feedback. We apologize for the inconvenience caused by the light entering your room and the noise from the fire alarm and air conditioning. We understand how these issues can affect your comfort and rest. Your comments will be shared with our team for improvement. We hope to have the opportunity to offer you a more peaceful and enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Lavonda, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management