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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was not the only one in my room Killed multiple roaches in room.
Business response:
Dear Arthur, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Fui hace un mes no me quedé y me rebajaron una noche. Llevo 1 mes pidiendo el reembolso.
Business response:
Dear Kennerh, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Stay away from this hotel? We arrived and we're given keys to rooms. Both rooms were occupied, with other peoples stuff in them. We returned and we're given different rooms, neither of which were cleaned. Then we were told they didn't have rooms and we would have to go to a different property. We left and will dispute the charges with our credit card company. A bad experience and unacceptable treatment by the staff.
Business response:
Dear Ronnie, Thank you for taking the time to review. We sincerely apologize for the inconvenience caused while allocating you to your room and regret how our staff handled the situation and that you had to cancel with us. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future occurrences. We hope you will allow us to redeem ourselves in the future. Sincerely... read more
Not Satisfied The water coming out of the pipes was dirty and yellow. Tried to fill the tub three times. And the water was still dirty. The refrigerator was rusting and pitted. The single mattress, was thin and had sharp springs in it. The toilet was not bolted to the floor. Upon entry I felt my shoes sticking to the floor. The room was so bad, i checked out a day early.
Business response:
Dear Ulysses, Thank you for the review. We are disheartened to read that your disappointment outweighs your satisfaction with the condition of the suite and that your experience could have been perfect, just as we want our guests to feel a home away from home. We take your feedback seriously, and we will share this with the housekeeping and maintenance team to ensure this is just an isolated experience for our guests and look into it to ensure all our guests have a great time at our property. We hope you will give us another... read more
I woke to the feeling that something bit me a few times and assumed it was a spider. When I reached for my shoes to walk to cut on the lights I noticed a bug crawling in and out of my shoes I reported the incident to the front desk they also viewed the video that I recorded.When I returned home I had bug bites all over my arms,neck.and back.
Business response:
Dear Charles, Thank you for choosing us and for taking the time to write your feedback. We are sorry for not meeting your experience during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any discomfort caused and hope this unfortunate situation will not d... read more
Pictures are not what u get Facility was not like pic on internet show, the smell of Marijuana was awful, water was brown, heard dogs barking before day, people making loud noises in hallway could hear them walking air condition made noise
Business response:
Dear Shanakia, Thank you for choosing our hotel. We deeply regret that your recent stay did not meet your expectations, and we sincerely apologize for the inconvenience you encountered. Your feedback regarding cleanliness, noise, and water quality issues is concerning, and we take it seriously. We will address the issues raised to ensure a more pleasant experience for our guests in the future. Please accept our sincere apologies, and if your travels bring you back to the area, we hope for the opportunity to provide you with ... read more
This property appearance is not like it show online not as clean as it look you hear people walking in hallway, dogs barking, air conditioner making noise , smell of Marijuana was awful also the water was tinted brown didnt feel safe to brush teeth nor shower wasnt nice at all
Business response:
Dear Shanakia, We sincerely apologize for the disappointment and inconvenience you experienced during your stay. Your feedback is crucial, and we will address the cleanliness, odor, noise, and water quality issues with our appropriate team to ensure a more comfortable and pleasant environment for our guests. Please accept our apologies for falling short of expectations. We value your input and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management
Roaches covered the room. Did not stay and waiting for refund. No employees on site most of the time, including front desk.
Business response:
Dear Stephanie, Thank you for staying at our hotel. We genuinely regret that the cleanliness issues and inattentive staff compromised your stay and that you had to cancel with us. Your comments will be shared with our team to prevent future occurrences. Moreover, we assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution to enhance our future guest's experience. Also, we will investigate yo... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.