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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing but very rude staff and maintenance kept cing in my room for no reason
Business response:
Dear Sabrina, Thank you for sharing your thoughts. We apologize for the unfortunate incident involving one of our associates and appreciate your taking the time to bring it to our attention. We understand your disappointment and assure you that we take your feedback seriously. We are reviewing this incident with our team to determine what went wrong and how to improve. We value your business and hope to have the opportunity to make things right and provide you with a more positive experience in the future.Sincerely,Hotel Man... read more
Inside common areas appeared run down, room bathroom was not properly cleaned.
Business response:
Dear MATHEW, Thank you for posting a review of your recent stay. We genuinely apologize for the issues with the common areas and your bathroom. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can l... read more
Once again this place is missing it ! We needed an extended stay that had everything and what got wasn. No trash can, plates sileverware, pots pans, coffee pit. All those have to be purchased separately. The desk told me it was extended stay and that was normal. I have stayed in other extended stay that had every thing and much cleaner
Business response:
Dear Jeffrey, We apologize for the issues you faced and for not meeting your service expectations. A first impression is crucial, and what you encounter is unique. We also regret any disappointment with our in-suite amenities. We have shared your review with our team to ensure we communicate well during check-in and also to prepare a stock of supplies. Give us another chance, and we promise you will enjoy the exceptional stay you deserve on your next visit.Sincerely,Hotel Management
Place is like a rooming house.
Business response:
Dear xiaoming, Thank you for choosing our hotel on your recent visit to the area. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest; we are truly sorry your stay was anything other than exceptional. We hope you will accept our apologies and will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
A NIGHTMARE This was beyond what I can describe in words. Pet hair everywhere, I had to leave immediately, suspicious transactions in the corner of the hotel. And As i was going in just for checking, a car got broken into and the customer was of course upset. Horrible area, Hotel, service, urine was still in the toilet without flushing. It was terrible.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Claudia. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Not a good place to stay Stinks not good at all,smells so bad
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Property was very dirty, had an awful smell in the room and hallway, dead roach under the bed, and it doesn’t look or feel comfortable. We checked in, walked into the room, then walked right out to book another hotel. Save your money and go else where.
Business response:
Thank you for reviewing your stay with us, Yesenia. Please accept our sincerest apologies for the issues that you encountered with the cleanliness and pest sightings. We an assure you that we have addressed this concern with the property directly for immediate action and resolve.
There was kleenex shoved in a hole in the ceiling, the bathroom was not cleaned before we got there (in the middle of a pandemic yet), the floors werent swept and were filthy. The area around the hotel is covered in trash and cigarettes. The stairwells smelled like pee and pot. It was horrible. The only good thing was the night attendent. She was so kind and funny. Kudos to her !!!
Business response:
Thank you for taking the time to review and rate your stay with us, Chelsey. We are so sorry that you did not enjoy your time with us. We appreciate you pointing out the areas that deserve our attention and hope that your future travels are both comfortable and clean.
Very rude staff, dirty and stinky place.
Business response:
Thank you for your honest feedback and review. We are so sorry that we did not deliver the exceptional level of service that we are known for. We will make sure that we address this with the proper channels for immediate action and resolve .Thank you for allowing us to host you and we wish you the best in your future lodging experiences.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 536 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.