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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again. No front desk person to check you in. Have to call a number who calls someone else to come down to give you your room key. Hotel is old, dirty and worn out. The room wasn’t cleaned properly. There was hair in the sink. “Guests” were yelling in the hallway all night. They were slamming doors and appearing to do their own construction projects after midnight. Pillows were not pillows. Uncomfortable bed. No front desk in the morning to check out. I will never stay here again and neither should you.
Business response:
Dear Craig, We sincerely apologize for the unsatisfactory experience you had during your stay. Your feedback is concerning, and we take it seriously. We regret that our check-in process fell short of expectations and that you encountered cleanliness and noise issues. Rest assured, we will address these concerns internally to ensure a more comfortable and pleasant stay for our guests in the future. Your satisfaction is important to us, and we hope you will reconsider and give us another chance to provide you with a significan... read more
I got a room in a floor upstairs, where residents living permanently, which means lots of traffic on the floor, animals in their rooms, disgusting smell, etc. I didn't felt safe the whole time. Luckily I stayed only a night. Not to mention, my room wasn't cleaned properly. One of the worst experiences at a hotel in my life.
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience during your stay. Your safety and comfort are our utmost priorities, and it's disheartening to hear that we fell short of meeting your expectations. Please rest assured that we are addressing the issues you mentioned, including cleanliness and noise disturbances, with our team to prevent such occurrences in the future. We deeply value your feedback and hope you'll consider giving us another opportunity to provide you with a much-improved stay. Thank you for bri... read more
Dirty
Business response:
Dear Ledys Fredys, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels. Since... read more
Friendly staff
Business response:
Dear Rosolino, Thank you for posting your comments about our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that our hospitality met your expectations. We look forward to sharing your comments with our team. Thank you for choosing to stay with us. We hope to welcome you again soon.Sincerely,Hotel Management
No soap. No shampoo. No plastic cups to get water Dirt on bed
Business response:
Dear Tom, We appreciate you taking the time to share your feedback. We understand the importance of essential amenities and apologize for any oversights during your stay. Your comments will be shared with our team to ensure a more comfortable experience for our future guests. Thank you for your understanding, and we hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
The room I had was not cleaned very good as there was garbage still under the bed . TV remote did not function. Shower water was uncomfortable on the cool side. No soap or shampoo. Toilet paper ran out. Not worth the price.
Business response:
Dear Raymond, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments are valuable, and we will address these issues to enhance the quality of our service. Our team is committed to providing a clean and comfortable environment for our guests. We hope to have another opportunity to host you and exceed your expectations in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 588 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.