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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Ever First, I arrived at 10:10pm and the lobby was locked down. Using a phone on the wall and dialing 500, as instructed, I got the reservation, where I waited online about 5 minutes. The person said they would notify the hotel to "come down and get me checked in." While I was waiting another 2 folks arrived. Check in was painless after that, except that the clerk never opened the metal gate at the counter more than an inch, making it difficult to hear her. Once in my room, of the 5 lights, only one worked (the bathroo... read more
Business response:
Dear Francis, Thank you for taking the time to write a review. We are sorry for the discomfort caused by the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Further, we are sorry if the condition of the room was not to your expectations. Your feedback will assist us in enhancing our service and guest experience. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless visit y... read more
I hate leaving negative reviews, but this place was nappy, stinky, dirty, sketchy, noisy, the furnishings were so run down despite saying the building was “redone in August 2020”. The lady at check in was so sweet which was the only pleasant experience. Upon walking into the elevator I was greeted by the stench of marijuana and the sight of an early 2000’s horror film. The hallways were giving “high school hallways after lunch hour” vibes. My bowels had just been destroyed by the Chipotle eaten earlier that day. I had finish... read more
Business response:
Dear Gavin, Thank you so much for sharing your experience with us. We are deeply sorry for the unacceptable experience you encountered during your stay. Your feedback is alarming, and we sincerely apologize for falling short of your expectations. Rest assured, we are addressing the issues raised with urgency, including cleanliness, maintenance, and noise control measures. Your comments are invaluable to us as we strive to improve our services. Please accept our sincerest apologies for any inconvenience caused. We understand ... read more
Overpriced for one night stay. Building was secure. I didn't see any insects. Very few amenities. Furniture was a step above Wal Mart quality.
Business response:
Dear Ramon, We are glad your overall stay was good. However, we understand that pricing is important, and we want you to know that we strive to be competitive in our area with costs that reflect the quality of service, comfort, and amenities we offer. We're always seeking ways to optimize our pricing while maintaining our high standards, so we thank you for taking the time to leave your valuable feedback! We hope to host you again.Sincerely,Hotel Management
Never again. No front desk person to check you in. Have to call a number who calls someone else to come down to give you your room key. Hotel is old, dirty and worn out. The room wasn’t cleaned properly. There was hair in the sink. “Guests” were yelling in the hallway all night. They were slamming doors and appearing to do their own construction projects after midnight. Pillows were not pillows. Uncomfortable bed. No front desk in the morning to check out. I will never stay here again and neither should you.
Business response:
Dear Craig, We sincerely apologize for the unsatisfactory experience you had during your stay. Your feedback is concerning, and we take it seriously. We regret that our check-in process fell short of expectations and that you encountered cleanliness and noise issues. Rest assured, we will address these concerns internally to ensure a more comfortable and pleasant stay for our guests in the future. Your satisfaction is important to us, and we hope you will reconsider and give us another chance to provide you with a significan... read more
I got a room in a floor upstairs, where residents living permanently, which means lots of traffic on the floor, animals in their rooms, disgusting smell, etc. I didn't felt safe the whole time. Luckily I stayed only a night. Not to mention, my room wasn't cleaned properly. One of the worst experiences at a hotel in my life.
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience during your stay. Your safety and comfort are our utmost priorities, and it's disheartening to hear that we fell short of meeting your expectations. Please rest assured that we are addressing the issues you mentioned, including cleanliness and noise disturbances, with our team to prevent such occurrences in the future. We deeply value your feedback and hope you'll consider giving us another opportunity to provide you with a much-improved stay. Thank you for bri... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 569 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.