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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No room for me at the in. There was no one at the desk. I had to call to have someone come out. They would not let me check in because I did not have my license. I recently returned from Europe and it was still in my suitcase at home. The person I was sharing the room with was not allowed to take over the reservation. We were not allowed a room. Left us stranded!! This was my second time trying to check into a hotel in Fort Myers with trouble. Last time I slept in a Fiat in the parking lot. This time a friend let us crash at... read more
Business response:
Dear Dana, Thank you for reviewing our hotel. It is disappointing to learn of the issues you experienced with our front desk during check-in. Please note that government-issued photo identification is required at check-in. We keep our guests informed about the same by having the information published on the booking sites. We understand your frustration, and we truly regret disappointing you. We hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Managemen
Shockingly horrible, I ended up not staying even though I paid for the room. I checked into my room, found that it had not been made up from the last guest. When I asked to switch to a clean room, the front desk woman told me she wouldn’t because room changes are not allowed! I really thought she was kidding. Then she slammed the roll down door on me and I had to leave to go find another hotel at 10:45 at night. I will be getting a refund and telling the manager all about it.
Business response:
Dear Craig, We sincerely apologize for the unacceptable experience you had during your recent visit. It is concerning to hear about the condition of your room and the lack of assistance from our staff. This does not reflect our standards of service and hospitality. Your feedback will be addressed with our team to prevent such incidents in the future. We understand the frustration of having to find alternative accommodations late at night, and we deeply regret the inconvenience caused. Please be assured that we will process y... read more
We found two flukes on the bed, the room was dirty also and found two empty water bottles between the bed and the wall….
Business response:
Dear Giovanni, We sincerely apologize for the inconvenience you experienced during your recent stay with us. Maintaining cleanliness and ensuring a comfortable environment for our guests are our top priorities, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is crucial to us, and we will address the issues you mentioned with our housekeeping team to prevent such occurrences in the future. We hope to have the opportunity to regain your trust on your next visit. Thank you for bring... read more
I arrived 10.30 pm the attendant was in a horrible mood asked for some soap said they don't have, my room bed was dirty and stinky really bad. I couldn't sleep with the terrible smell of the bed I left a soonest sun came up. I should be compensated for even taking more time to do this review.
Business response:
Dear Sergio, We sincerely apologize for the unsatisfactory experience you encountered during your recent stay. It is disheartening to hear about the issues with the front desk service and the cleanliness of your room. We understand how crucial it is to provide a comfortable and welcoming environment for our guests, and we regret falling short of your expectations in this regard. We are taking immediate steps to address the issues you have raised to ensure they are not repeated in the future. We invite you to give us another ... read more
Aria was ridiculous. Fire alarm went off and had to wait to get back into room until fire department came out. Room conditions were not good. And didn't know it was a $100 deposit until I got there. I don't like surprises 😨 I wouldn't recommend anyone to stay there.
Business response:
Dear Lawrence, We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Your safety and satisfaction are our top priorities, and we regret any inconvenience caused by the fire alarm and the condition of your room. Additionally, we apologize for any confusion regarding the deposit policy. We keep our guests well-informed by having the same information on our websites. Your feedback is invaluable, and we will use it to improve our communication and ensure a smoother experience for our guest... read more
This was the worst hotel we ever stayed in! The website said there was a Grab and Go Breakfast. There was none! There was a refrigerator and small kitchenette area. There were no dishes, glassware or silverware. No coffee was available anywhere on the property. We were told we had to pay for fresh towels. We had to go buy towels, a coffeemaker and cooking utensils. The front desk was very rude! We, honestly have never stayed in a place like this!
Business response:
Dear Mary, Thank you for taking the time to review our hotel. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will take appropriate steps to address them and improve our services. We thank you for your patience and under... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.