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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't check in
Business response:
Dear Thomas, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced regarding your check-in process. We strive to provide prompt and efficient service to all our guests, and we regret that we fell short in your case. Your feedback is valuable to us as we continually work to improve our guest experience, and we look forward to welcoming you back. Sincerely,Hotel Management
the staff was rude and the property was extremely unclean with a horrible stench everywhere.
Business response:
Dear Cole, We are deeply sorry for the unpleasant experience you encountered. Our staff should be courteous, and our facilities should be clean and odor-free. This falls far short of the standards we set for ourselves. We'll thoroughly investigate the cleanliness issues and address them immediately. We'll also ensure our staff receives additional training to provide the friendly and professional service you deserve. We appreciate you bringing this to our attention, and we hope you'll consider giving us another chance to deli... read more
The people were not welcoming
Business response:
Dear Jersey, We sincerely apologize that our staff wasn't as friendly and welcoming as they should have been. Friendliness and respect are core values for us, and we take such feedback seriously. We'll be sure to address this with our team to ensure all guests feel welcome and comfortable. We appreciate you bringing this to our attention, and we hope you'll consider giving us another chance to provide the positive experience you deserve. Sincerely,Hotel Management
Horrible bait and switch! Long story short - NOTHING like the description or pitctures, which the check-in guy acknowledged! No coffee, coffee pot, no ice, no dishes, no silverware, NOTHING, not even shampoo. He told us we could drive down the street to buy what we needed, and "rent plates and silerware from them. We were lucky we had towels. In every case his words were, "some of our others locations have that, but not at this one", then finally said " we are not really a hotel". Seriously? Then what are you? The worst part... read more
Business response:
Dear Ann, Thank you for your feedback. We deeply regret the discrepancies between your expectations and your experience. The issues you mentioned, including the lack of amenities, room conditions, and unprofessional behavior, are unacceptable. We strive to accurately represent our facilities and provide essential services to all guests. Your comments have been shared with our management team to address these concerns and prevent future occurrences. We apologize for any inconvenience and frustration this caused. Your experien... read more
this place had roaches alot of illegal activity going on in that building the staff was very rude to me it was not a safe environment would not recommend this hotel for anybody
Business response:
Dear Maria, Thank you for taking the time to write a review. We apologise for the experience during your stay and we are looking into your concerns. Thank you for choosing our hotel and look forward to welcoming you back on your next visit. Sincerely,Hotel Management
No room for me at the in. There was no one at the desk. I had to call to have someone come out. They would not let me check in because I did not have my license. I recently returned from Europe and it was still in my suitcase at home. The person I was sharing the room with was not allowed to take over the reservation. We were not allowed a room. Left us stranded!! This was my second time trying to check into a hotel in Fort Myers with trouble. Last time I slept in a Fiat in the parking lot. This time a friend let us crash at... read more
Business response:
Dear Dana, Thank you for reviewing our hotel. It is disappointing to learn of the issues you experienced with our front desk during check-in. Please note that government-issued photo identification is required at check-in. We keep our guests informed about the same by having the information published on the booking sites. We understand your frustration, and we truly regret disappointing you. We hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Managemen
Shockingly horrible, I ended up not staying even though I paid for the room. I checked into my room, found that it had not been made up from the last guest. When I asked to switch to a clean room, the front desk woman told me she wouldn’t because room changes are not allowed! I really thought she was kidding. Then she slammed the roll down door on me and I had to leave to go find another hotel at 10:45 at night. I will be getting a refund and telling the manager all about it.
Business response:
Dear Craig, We sincerely apologize for the unacceptable experience you had during your recent visit. It is concerning to hear about the condition of your room and the lack of assistance from our staff. This does not reflect our standards of service and hospitality. Your feedback will be addressed with our team to prevent such incidents in the future. We understand the frustration of having to find alternative accommodations late at night, and we deeply regret the inconvenience caused. Please be assured that we will process y... read more
We found two flukes on the bed, the room was dirty also and found two empty water bottles between the bed and the wall….
Business response:
Dear Giovanni, We sincerely apologize for the inconvenience you experienced during your recent stay with us. Maintaining cleanliness and ensuring a comfortable environment for our guests are our top priorities, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is crucial to us, and we will address the issues you mentioned with our housekeeping team to prevent such occurrences in the future. We hope to have the opportunity to regain your trust on your next visit. Thank you for bring... read more
I arrived 10.30 pm the attendant was in a horrible mood asked for some soap said they don't have, my room bed was dirty and stinky really bad. I couldn't sleep with the terrible smell of the bed I left a soonest sun came up. I should be compensated for even taking more time to do this review.
Business response:
Dear Sergio, We sincerely apologize for the unsatisfactory experience you encountered during your recent stay. It is disheartening to hear about the issues with the front desk service and the cleanliness of your room. We understand how crucial it is to provide a comfortable and welcoming environment for our guests, and we regret falling short of your expectations in this regard. We are taking immediate steps to address the issues you have raised to ensure they are not repeated in the future. We invite you to give us another ... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.