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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty. Requested cleaning. Never happened. Check out early unable to get refund for used nights.
Business response:
Dear Delon, Thank you for choosing us and sharing your feedback. We are genuinely sorry to hear about the cleanliness issue you faced during your stay with us. Your feedback is invaluable, and we understand the importance of a clean and comfortable environment. We apologize that your cleaning request was not addressed promptly. We take this matter seriously and will work on improving our response to such requests in the future. Regarding your early check-out and refund, we recommend contacting us directly at the hotel to dis... read more
Reverbe una habitación de 2 camas. Y la habitación que me dieron fue de 1 cama 😕
Business response:
Thank you for taking the time to review your recent stay at our hotel, Carlos. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Nothing
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Smells bad . A/c noise and sheets dirty
Business response:
Thank you for reviewing your stay with us, Sandy. We hate to see that you did not enjoy your time with us due to the issues with the unpleasant odors and overall cleanliness. This does not represent the exceptional experience that we intended for you and hate to see that you were disappointed with your stay. We will make sure that we communicate with the proper channels to prevent this from happening in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
The room had roaches
Business response:
Thank you for taking the time to review and rate your stay with us, Melvin. We are so sorry for the issues that you encountered during your stay with us. We can understand the frustration over pest sightings, and can assure you that we will be forwarding this to upper management for immediate action and resolve. We do hope that your future travels are both comfortable and pleasant.
False advertising What can you do with a stove without any dishes, glasses, pots and pans . There was not even a coffee pot. When I asked at the front desk they simply said we do supply anything and you have to bring your own, there was nothing in any of their information that mentioned this. Also they made you pay for the entire stay before you can even see the room
Business response:
Hello Linda. We are so sorry that you were not aware of our amenity offerings prior to checking in. Since we are more of an extended stay, we allow our guests to purchase a cookware set for a small additional fee, instead of adding it to the rate. We work hard to offer the lowest rate and sincerely apologize for the inconvenience that this caused. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review and rate your stay with us, Wendale. We hate to see the lower rating but hope that your future travels are both comfortable and pleasant.
No ice machine on property floors dirty in my room tv was not working properly the staff was not very friendly 😑
Business response:
Thank you for taking the time to review and rate your stay with us, Mike. Please accept our sincerest apologies for the issues that you encountered during your stay with us. We hate to see that this was not the exceptionally clean experience that we intended for you, and will communicate with the proper channels for immediate action and resolve. We wish you all the best in your future travels.
The area was the only good thing becase it was calm. But other then that had service, the smell of cigarettes almost sent me to the hospital, no customer service 24/7 at the reception, old appliances and furniture was noisy and uncomfortable. Worst booking I ever had here. Besides I had to check out earlier they charged me regular rate for two nights since I canceled before time. I checked out before time.
Business response:
Thank you for taking the time to review and rate your stay with us, Jennifer. We hate to see that you did not enjoy your time with us. We sincerely apologize for the inconveniences that you encountered while with us, and can certainly understand your frustration. We will make sure that we address these concerns with our team for proper action and resolve.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,806 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.