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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Where’s your maintenance worker? This is an extended stay hotel with zero dishes, silverware or pots & pans. There are no ice machines. The curtain blind was broken, the shower rod was loose. The fan in the bathroom was so thick with dust that you couldn’t see the fan. All of this for $200 plus $40 for our dog. I don’t know what they think our dog could do to a room that was already in such need of repair!
Business response:
Hello Marcia. Thank you for bringing this to our attention. We hold ourselves to a very high standard of service and are terribly sorry to hear that this was your experience. We will make sure that we revisit our standards and training to ensure that we our focused on delivering a great guest experience. We sincerely apologize for any inconvenience that this caused, and we hope that your future travels are wonderful ones.
This place is a dump. Aircon was so noisy we turned it off. The toilet ran all night. Tv remote was missing from room. No table lamps just the cans in the ceiling. They have the nerve to charge $200/ night for a hotel that should be condemned
Business response:
Thank you for your review. We are sorry to see that your stay did not leave you with a better impression of our hotel. We hope that your future travels are wonderful ones.
Upon arrival the room smelled of mildew and disinfectant to cover the smell of mildew. The toilet would run for about 5 seconds every 3 to 4 minutes. There was no comfortable place to sit in the room. The elevator was broken so we had to use the stairs. All in all a very disappointing stay.
Business response:
Thank you for your review and comments, Wesley. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Quality of bed, noise from other rooms parking area junky. Dresser in room was falling apart, tub was dangerous from being slippery. Kitchen faucet was leaking, no light in refrigerator. ,
Business response:
Thank you for sharing your honest thoughts. Please know, we are continually working to improve the service and experience provided to our valued guests. We sincerely hope you can give us the chance to serve you and show you the great experience you can have with us.
Least expensive, had to purchase coffee pot or any cooking utensils. No pool when the pictures showed a pool. A lot of residential guests. Outside side door would not open with key card and always had a rock propping it open….you get what you pay for
Business response:
Thank you for taking the time to review your stay at our hotel, John. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use, and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or dining set at the Front Desk should that be of in... read more
They had Roches
Business response:
Thank you for taking the time to review your stay with us, Kerryann. We are disheartened to see that you experienced this issue. We work closely with our pest control provider to ensure that you do not encounter these types of issues while staying with us. thank you for allowing us to host you, and we look forward to addressing these concerns appropriately to avoid them in the future.
The room as absolutely disgusting. Probably one of the worse hotels I ever stayed at. The hot water didn’t work barely got warm.
Business response:
Hello Paul. We appreciate your honest feedback and highlighting these concerning issues. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.