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Extended Stay America Select Suites - Gainesville
- Hotels
- Gainesville, VA
About this business
Location details
14141 Dave's Store Lane, Gainesville, VA, 20155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
You get what you pay for. For a nights stay under $90, ok, you think, great price, however, we requested a non smoking room and there was definitely cigarette after odor which was annoying. All beds are doubles. Easy access from the highway. The room didn't even had Kleenex. pretty pathetic. the only good thing was the hotel clerk.
Business response:
Thank you for your feedback. It is important for us to know how we’re coming across and we wish you had been more positively impressed with our accommodations during this stay. Though we never want guests to feel disappointed, we do appreciate knowing about your experience so we can address issues and provide the best guest experience possible.
Not much to like! First room they put us in was dirty and they said it had been cleaned but then come to find out had not been cleaned! Next room they put us in was not much better! Sheets stained or had not been washed? Bathroom filthy! Hair in tub! Sink looked terrible too and toilet had hair! We went out to Target and got pillows and linens to sleep on and waited to take shower after getting home and straddled toilet to use! Have never been in a hotel like this!Will never go again either!
Business response:
This sounds terrible and not at all typical of our conditions! We are known for being super clean as we follow a rigorous cleaning procedure after every check-out including sanitizing the bedspreads and shower curtains so guests can rest assured that we maintain a super clean environment. We will be checking to see what happened with your room. Thank you for alerting us.
Business response:
We are sorry to see a low rating and hope you'll consider staying again for a better experience with us.
Not appealing at all, from no curtains on the window to hearing the loud pipes every five minutes when someone in another room used either toilet or shower. Also it’s in a horrible location under a bridge
Business response:
We are so sorry we disappointed you. We wish you only the best in your future travels and lodging.
DIFFICULT AND DIRTY VERY DIFFICULT TO CHECK IN. Took almost 2 hours , because no front desk after 8 pm. I called ahead to make sure no issues..... once arrived the number you dial from hall kept telling me I had no reservation.... I called hotels.com for assist and they had issues getting thru....I called back 3 times from hall to try and get checked in. Finally the young man on other end agreed to get an attendent an they did in fact have my paper and key. WENT UPSTAIRS AND FOUND SOMEONE IN THE ROOM THEY GAVE ME!! Guess wha... read more
Business response:
This is horrible and not at all what we intended for you. We apologize for these challenges and frustrations and for the inconveniences they caused you. Best wishes in all your future travels.
Horrible place to stay
Business response:
We are terribly disturbed to read that you did not get a good impression of our hotel during this stay. We wish you only the best in your future travels and lodging.
I hate to even say this because everyone who works there is so sweet and they deserve to have their own survey for being so awesome but the property is gross. I felt like I was sleeping in a public bathroom. I understand pet hair in a pet friendly hotel but tumbleweeds of fur built up in the corners of the elevator is unacceptable. Aside from that I don’t think the bedding was changed from the last guest in my room as I pulled the covers back and found multiple hairs in the bed. It did not feel like home. The employees who c... read more
Business response:
We appreciate this very thoughtful feedback. Thank you for taking time to highlight what your experience was like during your stay with us. We take this very seriously and will be addressing these issues.
Sketchy Elevator has been broken for several days. No one has come by to clean rooms, take trash out, freshen towels, etc. and outside trash around the premises is over flowing. Staff are very nice and accommodating.
Business response:
Thank you for your comments. Please feel free to stop by the Front Desk to arrange additional housekeeping or linen exchange services so your stay is comfortable and just right for your needs.
Frequently asked questions about Extended Stay America Select Suites - Gainesville
How is Extended Stay America Select Suites - Gainesville rated?
Extended Stay America Select Suites - Gainesville has a 3.1 star rating with 927 reviews.
When is Extended Stay America Select Suites - Gainesville open?
Extended Stay America Select Suites - Gainesville is open now. It will close tomorrow at 12:00 a.m.